Location: Gardena, CA

Card Services Processor

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Card Services Processor in its Gardena, California office. The Share Services Processor will be responsible for new Visa Debit/ATM cards, plastic card administration and providing assistance to credit union members via telephonic, written and electronic channels.

Candidates must hold a High School Diploma or GED and have at least two years of experience working in a member service capacity at a financial institution. Successful candidates will have a successful track record of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day.

With a committed focus on delivering a high quality of member service, the Card Services Processor must bring a strong work ethic and the ability to develop strong relationships with internal and external members. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries.

For consideration, please submit a resume and a cover letter to recruit.memberops.cs@ngfcu.us to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Location: Gardena, CA

As NGFCU's leader for business intelligence and data analytics, you will be responsible to identify and implement data analytics applications for the credit union by (a) collaborating with business leaders to meet their needs and (b) discovering new ways to take advantage of the data through your own investigations. You will be responsible to create, through the selection, deployment and upgrade of vendor capabilities, the integrated data sources that will enable the fulfillment of these needs, as well as the data visualization, analysis and dashboarding techniques necessary to exploit the integrated data warehouse. You will oversee "superuser" data application developers and business intelligence analysts on both a centralized basis and across the various departments / data users. You will implement data governance and data management protocols in support of these objectives. The ideal candidate will be a leader and a curious and creative problem solver that seeks out the toughest challenges. You will have a passion for data mining, predictive analytics, business intelligence, and the improvement of decision-making processes. You will have the ability to see solutions in large data sets and to rally a team of data analysts and the organization at large to implement high-quality, data-driven decisions. You will have the ability to translate complex analytical and technical concepts to non-technical employees. You will work closely with the Operations, IT, Marketing, Business Development and Finance organizations at all levels, as well as Executive Management.

Skills & Experience

Qualified candidates must have a Bachelor's Degree. A Master's degree in applied math, statistics, computer science, data science or related fields is highly desired. Ten or more years of experience in the field required. Proficient knowledge of the tools and techniques required to achieve the organization's data analytics objectives and a proficient level of business acumen in the financial services industry. Must be comfortable interfacing with senior management and/or non-technical members of the team. Must have excellent written and verbal communication and strong problem resolution skills, advanced technical skills and strong project management capabilities.

Northrop Grumman Federal Credit Union (NGFCU) is a member-owned financial cooperative that exists to provide efficient, convenient, attractively priced financial products and services to our members. We have been a leader in the industry for over 70 years, and we pride ourselves on the excellent service and competitive products we offer to loyal members. Launching your career with NGFCU means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Eligible for incentive bonus
• Employer matching 401k plan and additional employer contribution
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

If you are interested in joining the NGFCU team, please submit a resume and a cover letter to hr@ngfcu.us.

Location: Gardena, CA

Director, Internal Audit

As NGFCU's Director of Internal Audit, you will develop and update a risk-based annual internal audit plan to assess and report on the soundness, adequacy, effectiveness and proper application of internal controls, procedures and policies of the credit union, and to make suggestions for improvement. Design and conduct audits/tests to assure that the controls, procedures and policies are adequate to protect both the credit union and the membership. Responsible for staying current with all applicable policies and procedures, and keeping informed of regulatory and industry changes. Oversee the credit union's interface with NCUA examiners, schedule and coordinate examinations, track and schedule responses to examination findings, and present status reports to management and the Supervisory Committee. Coordinate Supervisory Committee meetings and lead interface with the committee. Oversee the annual external financial statement audit by the credit union's external auditor, track and schedule responses to auditor findings, and present status reports to management and the Supervisory Committee.

Skills and Abilities

• Bachelor's degree
• 7 to 10 years of Internal Audit and Management experience in a financial institution
• Advanced knowledge of audit techniques
• Exemplary analytical and organizational skills
• Advanced knowledge of all applicable laws, regulations, and credit union policies and procedures
• Strong PC skills and proficiency in Microsoft Office programs

Strong interpersonal skills, oral/written communication skills and the ability to work effectively with all levels of management, employees and members.

Duties and Responsibilities

• Directs, manages and supervises Internal Audit staff
• Creates and conducts audits/tests on the various operations, products and services of the credit union
• Recommends operational improvements or additional controls
• Prepares for, coordinates and assists with the audits and examinations conducted by an outside CPA firm and government regulators
• Assures that required controls or procedural improvements are being used
• Through the Internal Audit staff, performs quality control on loans and shares
• Conducts surprise cash counts
• Advises management of audit results and makes recommendations for process improvements and control standards
• Primary interface with the Supervisory Committee including scheduling, defining and conducting monthly meetings
• Provide support in various areas as needed

Northrop Grumman Federal Credit Union (NGFCU) is a member-owned financial cooperative that exists to provide efficient, convenient, attractively priced financial products and services to our members. We have been a leader in the industry for over 70 years, and we pride ourselves on the excellent service and competitive products we offer to loyal members. Launching your career with NGFCU means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Eligible for incentive bonus
• Employer matching 401k plan and additional employer contribution
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

If you are interested in joining the NGFCU team, please submit a resume and a cover letter to hr@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Location: Gardena, CA

As Northrop Grumman Federal Credit Union's (NGFCU’s) lead Fraud Analyst/Investigator, you will be responsible for the credit union's fraud prevention, detection and investigation activities.

Fraud prevention responsibilities include developing lessons learned from observed fraud incidents, recommending changes to systems, procedures and training to incorporate these lessons, and working with the Training Department and others to ensure credit union staff is fully aware of and trained on these changes and on fraud in general.

Fraud detection responsibilities include expert usage of the Verafin fraud analysis system including evaluating alerts and establishing cases. Your work with the Verafin system will include monitoring real time queues and identifying high-risk transactions within the business portfolio, and will also include identifying and implementing changes to Verafin system usage in terms of data improvements, threshold changes and suggested improvements to the functioning of alerts. You will observe member transactions to identify fraudulent activity such as account take over, identity theft, theft and similar other risks as well as identify fraudulent transactions and cancel them from further processing. You will interact with members, financial institutions and law enforcement to validate information and to confirm or cancel authorizations.

Fraud investigation responsibilities include working with executives, managers and staff to address active fraud and evaluate root causes of incidents. You will bring Verafin cases to completion, and work with law enforcement as necessary. You will use your experience to develop lessons learned from fraud incidents.

Other responsibilities include but are not limited to:

• Resolve member issues and constantly monitor member and transactional records to identify unauthorized transactions and fraudulent accounts
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems
• Investigate successful and unsuccessful fraud attempts
• Ensure confidentiality of all information collected during investigation
• Identify fraud trends by analyzing accounts and transaction patterns and develop system improvements to prevent fraudulent activities
• Recommend anti-fraud processes for changing transaction patterns and trends
• Monitor accounts for elder fraud, new account fraud, deposit fraud, loan fraud, check fraud and account takeover fraud. Take appropriate action when fraud is observed to prevent further loss to the Credit Union or member.
• Assist in the monitoring of account activity for suspicious patterns and activity; recommend when to file Suspicious Activity Reports (SARs)
• Assume responsibility for establishing and maintaining effective communication and coordination with credit union staff and management
• Assist credit union staff as needed
• Keep management informed of department activities, and any significant problems or concerns

Skills and Experience

• Bachelor's degree preferred or equivalent work experience of 8 or more years of credit union or banking experience including a minimum 5 years of experience in fraud research
• The ideal candidate will have a thorough understanding of the Verafin Fraud Analyst software and its capabilities
• Effective written and verbal communication skills with the ability to prepare internal communications relevant to investigation findings
• Excellent reading, writing, and math skills
• Exceptional record-keeping and organizational skills are required
• Must have a working knowledge of Microsoft Windows, core and loan origination systems
• Excellent analytical, organizational, and report writing skills
• Ability to troubleshoot system problems as necessary
• Ability to communicate effectively with law enforcement as needed
• Due to the sensitive nature of the assigned duties, the ability to maintain discretion and confidentiality are an absolute requirement

Northrop Grumman Federal Credit Union (NGFCU) is a member-owned financial cooperative that exists to provide efficient, convenient, attractively priced financial products and services to our members. We have been a leader in the industry for over 70 years, and we pride ourselves on the excellent service and competitive products we offer to loyal members. Launching your career with NGFCU means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan and additional employer contribution
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

If you are interested in joining the NGFCU team, please submit a resume and a cover letter to hr@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Location: Rolling Meadows, IL

Member Service Representative

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in Rolling Meadows, IL. The MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate. Resumes should be sent to branchops.rm@ngfcu.us.

Location: Gardena, CA

Network Administrator

Northrop Grumman Federal Credit Union (NGFCU) has an exciting opportunity for a strong and effective Network Administrator in our Gardena, California office. This position will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for all Credit Union networks applying reasonable discretion and independent judgment. This includes, but is not limited to the following:

• Performs hardware and virtualized server setup, installation and configuration of the OS, new releases and upgrades
• Researches and resolves all network issues, managing and administrating all operating systems, telecommunications, communications and connection solutions and their corresponding or associated software
• Provide timely support to users and training to the credit union staff
• Works with management, departments, staff and vendors to support information technology initiatives
• Manages and insures the integrity of host computers and databases and,
• Develops strategies for client/server implementations, and architects the infrastructure required to support those strategies

The Network Administrator is a technical expert in the area of network administration including systems administration, investigating and analyzing feasibility of network requirements, and developing network specifications. The preferred candidate must be able to establish and implement network systems best practices and solutions, and provide an exceptional level of service to all Credit Union departments.

Qualified candidates must have the ability to perform duties independently in the absence of a supervisor with sound judgment to know when to engage management in escalated circumstances that may fall outside of the scope of the position's authority. The preferred candidate has progressive knowledge in credit union policies, procedures and compliance laws.

This position requires a candidate with strong oral and written communication skills with the ability to prepare and deliver clear and concise presentations, reports and project management documentation. The Network Administrator is a highly motivated individual with exceptional prioritization, organizational, and time management.

The candidate must have a Bachelor's degree in Computer Science or equivalent work experience in network administration and support. The positon requires a minimum of 5 to 7 years of experience in the field of network and systems administration, and has the ability to travel up to 30% of the time, with a valid driver's license and reliable transportation.

Physical Abilities:

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, and crawl. The associate must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Compensation and Benefits:

Compensation is commensurate with experience. NGFCU offers a competitive compensation and a rich benefits package including medical, dental, vision, long-term disability, short-term disability, life insurance and AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate. Interested candidates should forward their resumes and cover letters to Recruit.IT@ngfcu.us. Please include "Network Administrator" in the subject line of the email.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Location: Gardena, CA

Senior Accountant

Northrop Grumman Federal Credit Union (NGFCU) is a member-owned financial cooperative that exists to provide financial products and services to our members. We have been a leader in the industry for over 70 years, and we pride ourselves on delivering Consistent, Amazing, Reliable, and Efficient experiences to our loyal members.

We are seeking a talented Senior Accountant to partner with our Controller and CFO in the facilitation and maintenance of an efficient and progressively effective financial accounting structure. This critical role performs a variety of accounting duties of high complexity in compliance with existing procedures, compliance requirements, and established methods and systems in accordance with Generally Accepted Accounting Principles (GAAP). As a senior team member, you will provide guidance and support to the Accounting Department staff on routine and complex duties and transactions and make recommendations to enhance or improve operational policies, procedures, and tasks.

The ideal candidate is a forward thinking self-starter, team player, and creative problem solver who seeks out challenging work experiences that will lead to rewarding growth opportunities. You will be empowered to lead by example and share your proven expertise with a team of dedicated accounting professionals.

Qualified candidates must have:

• Bachelor's degree in accounting or finance. CPA highly preferred
• Five to seven years of professional accounting experience in a Financial Institution or Public Accounting Firm
• Excellent working knowledge and experience with GAAP
• Excellent analytical skills with proven business and financial acumen
• Strong written and verbal communication skills
• Excellent interpersonal skills with the proven ability to effectively collaborate with all levels of staff and management
• High degree of proficiency in MS Excel and other MS Office programs
• Thorough knowledge of financial institution compliance requirements and regulations
• Experience with cash management, collateral management, capital analysis and liquidity management
• Knowledge of Asset Liability Modeling and cash flow analysis

Joining the NGFCU Team means being a valued contributor at one of the strongest credit unions in the country. We foster a work environment that values diversity and promotes a culture of respect and CARE. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Eligible for incentive bonus
• Employer matching 401k plan and additional employer contribution
• Paid Weekly
• Currently this position will be able to work from home and periodically in our Gardena, CA headquarters as needed

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

How to Apply

For consideration, please submit a resume and a cover letter to recruit.accounting@ngfcu.us and provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.