Assistant Director of Branch Operations

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Position Description

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a highly effective Assistant Director of Branch Operations to serve as a second-in-command to the Director. Under very limited direction, the Assistant Director will provide guidance, leadership and coaching to Branch Supervisors and Managers, and will function as a liaison between branches, operational support departments, and the Director of Branch Operations. The Assistant Director will lead the support department to provide technical support and first-line operational support to branches. The Assistant Director formulates recommendations and provides feedback to the Director of Branch Operations regarding operational policies and procedures.

The Assistant Director of Branch Operations will assist in the preparation, implementation and monitoring of policies and procedures, operational projects, regional plans, and tracking of business development & sales initiatives. The team member will assist with Human Resources-related responsibilities and needs of the department. The team member will work in conjunction with business development to promote and solicit credit union membership at worksite events, and maintain growing relationships with worksite contact(s).

Position Requirements

This position is a member of the Management Team and requires a results oriented leader who works well independently, and in a collaborative environment. The successful candidate must have strong leadership and team-building skills, strong written and verbal communication skills and proven problem-solving and analytic capabilities in a credit union environment. The successful candidate will have exemplary service skills, the ability to lead by example, and must possess a strong level of expertise in Microsoft Office and Outlook.

The ideal candidate must be able to travel. Frequent travel to branch locations is required both locally and non-locally. Candidate must have in-depth knowledge of CU industry and the laws and regulations related to CU operations, including but not limited to Regulation E, Regulation CC, Regulation D, Regulation DD, Regulation GG, Regulation J, Federal Reserve Bank rules and procedures, the Bank Secrecy Act (BSA/AML/OFAC), CIP, FACTA, Regulation Z, Regulation B, Fair Credit Reporting Act, Fair Debt Collection Practices and related statutes.

Candidate must have the ability to travel locally, and non-locally, up to 60% of the time (subject to change), with a valid driver's license and reliable transportation available for use in accomplishing job requirements.

You must be a self-motivated and experienced leader with prior management experience within the financial services industry. Our preferred candidate will have a minimum four years of previous related experience, preferably with a Credit Union or other Financial Institution. Prior Teller Supervisor and/or Branch Manager or commensurate experience is strongly preferred, with a proven record of accomplishment in compliance and sales performance.

Qualified candidates must have a Bachelor's Degree and/or completion of a CU management program or equivalent experience. A combination of management experience and some college level education may be considered.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

How to Apply

For consideration, please submit a resume and a cover letter to recruit.branchops.gardena@ngfcu.us and provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Branch Lead

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union is currently seeking a highly skilled leader to join our Linthicum Heights Branch. In the role of a Branch lead, the successful candidate will be responsible for staff support and processes related to branch operations. The Branch Lead will assist with departmental training and the maintenance of departmental procedures and compiling information for management review. Additionally, the team member will be assisting in the completion of required periodic audits and negotiable instruments on a timely basis. The position works from our branch located in Linthicum, Maryland.

We are interested in candidates that are proactive, innovative thinkers and highly motivated team members that possess a desire to assist our members with the highest quality of service.

The successful candidate should also have:

• High School Diploma or equivalent. College Degree is a plus
• 3 years branch experience, preferably in a financial institution
• Exceptional member service and communication skills

NGFCU is an Equal Opportunity Employer

US citizenship is required to meet sponsor badging requirements to gain access to all Credit Union facilities.

For consideration, please submit a resume and a cover letter to recruit.branchops.east@ngfcu.us and provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate.

Branch Manager

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Position Description

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a highly skilled team player to lead in the role of a Branch Manager. In this critical role, you will be responsible for providing leadership at our branch in the Downtown area of Los Angeles, CA. Duties include being fully responsible for member service and sales activities, including business development, branch operations and regulatory compliance.

Position Requirements

This position is a member of the Management Team and requires a results oriented leader who works well independently and in a collaborative environment. The successful candidate must have strong leadership and team-building skills, strong written and verbal communication skills and proven problem-solving and analytic capabilities in a credit union environment. The successful candidate will have exemplary service skills, the ability to lead by example, and must possess a strong level of expertise in Microsoft Office and Outlook.

You must be a self-motivated and experienced leader with prior management experience within the financial services industry. Our preferred candidate will have prior experience in credit union branch operations and consumer lending with a proven track record of success in developing, motivating and supporting staff.

Qualified candidates must have a Bachelor's Degree and/or completion of a CU management program or equivalent experience. Minimum of 3 years of Branch Management experience, preferably with a credit union or financial institution.

Position Responsibilities

With a committed focus on delivering high quality member service, the Branch Manager must bring strong leadership skills, a vision and execution strategy of excellence, and the ability to develop and implement successful strategies to further grow branch service and sales levels. The preferred candidate will be an innovative leader with the capability of improving processes and staff performance to enhance member service. Successful candidates will be able to lead a team that is excellent at providing quality member service and promoting our products and services. This will be accomplished through planning, leading, directing, organizing and overseeing branch operations in the Palmdale branch.

We are interested in candidates that are proactive, innovative thinkers. They should be highly motivated team members that possess a strong desire to assist our members with financial guidance in a positive and professional manner.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

How to Apply

For consideration, please submit a resume and a cover letter to recruit.branchops.la.sd@ngfcu.us and provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Business Development/Branch Operations Specialist (Hybrid)

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking an experienced Business Development/Branch Operations Specialist. The Business Development/Branch Operations Specialist will be responsible for the promotion of credit union products and services to members either on the telephone, in-branch, or while representing the credit union at various community and sponsor events. Other responsibilities include, but are not limited to, providing counsel to new and existing members regarding to the various credit union services and investment opportunities available, assist members with opening new accounts (Regular Shares, Share Draft, Money Market, Term Accounts, IRAs, etc.) and submitting loan applications. The Member Service Representative/ Business Development Specialist will cultivate new and maintain existing relationships for all facets of the sponsor organizations and their affiliates.

With a committed focus on delivering high quality member service, the candidate must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers.

This position requires a results oriented and highly self-motivated individual, with the ability to effectively prioritize time and responsibilities. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience with a Credit Union or bank, and the ability to resolve routine member inquiries. The candidate requires the ability to travel locally, and non-locally, up to 50% of the time, with a valid driver's license and reliable transportation available for use in accomplishing job requirements.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

US citizenship is required to meet sponsor-badging requirements to gain access to all Credit Union facilities.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate. Resumes should be send to Recruit.BranchOps.LA.SD@ngfcu.us.

Business Development/Branch Ops Specialist

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking an experienced Business Development/Branch Operations Specialist. The Business Development/Branch Operations Specialist will be responsible for the promotion of credit union products and services to members either on the telephone, in-branch, or while representing the credit union at various community and sponsor events. Other responsibilities include, but are not limited to, providing counsel to new and existing members regarding the various credit union services and investment opportunities available, assist members with opening new accounts (Regular Shares, Share Draft, Money Market, Term Accounts, IRAs, etc.) and submitting loan applications. The Business Development/Branch Operations Specialist will cultivate new and maintain existing relationships for all facets of the sponsor organizations and their affiliates.

With a committed focus on delivering high quality member service, the candidate must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers.

This position requires a results oriented and highly self-motivated individual, with the ability to effectively prioritize time and responsibilities. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience with a Credit Union or bank, and the ability to resolve routine member inquiries. The candidate requires the ability to travel locally, and non-locally, up to 50% of the time, with a valid driver's license and reliable transportation available for use in accomplishing job requirements.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

US citizenship is required to meet sponsor badging requirements to gain access to all Credit Union facilities.

For consideration, please submit a resume and a cover letter to recruit.branchops.east@ngfcu.us and provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate.

Call Center Supervisor

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Call Center Supervisor in its Gardena, CA office. The Call Center Supervisor will be responsible for the daily management of Call Center operations. You will be responsible for ensuring operational compliance, sales and efficiency as per NGFCU guidelines. The Call Center Supervisor leads by example and creates a positive team environment while helping the Call Center representatives deliver excellent member service by telephone and electronic channels (email, etc.).

Essential responsibilities include but are not limited to:

• Ensuring that established policies and procedures are followed
• Meet Call Center evaluation requirements
• Ensure completion of required periodic audits on a timely basis
• Responsible for staying current with all applicable policies and procedures
• Plans, organizes and assigns the workflow of the Call Center staff
• Manages communication between assigned staff, Call Center, and the Director of Member Services
• Supports management in attaining organizational goals and objectives
• Provide support in various areas as needed
• Prepare and process recommendations for screening of potential new hires
• Responsible for training, motivation, and direction of assigned Call Center staff
• Manage staff performance through regular coaching sessions, formal corrective action and annual reviews
• Initiate ongoing cross-training of all Call Center personnel
• Consistently monitor department scheduling needs to assure efficient operation of Call Center
• Review, analyze and share staff's productivity, transaction volume, accuracy, and general job performance on a regular basis
• Hold staff meetings and ensure staff is updated on changes in regulations, policies and procedures
• Consistently demonstrate and promote a positive attitude toward CU members, staff and internal members
• Maintain and set a high standard of member service in an effort to provide exemplary member service
• Ensure operations and Call Center duties are conducted in accordance with CU policies and legal and regulatory requirements
• Verify the completeness and accuracy of all outgoing work
• Supervise and assist with answering calls and member service duties
• Process and disburse loan requests in compliance with all CU policies and procedures
• Positively demonstrate leadership and teamwork by proactively assisting colleagues when needed as well as actively participating and contributing during meetings
• Monitor and report suspected money laundering, structuring or other suspicious activity in accordance with BSA
• Manage assigned vendor relationships

Candidates must hold a High School Diploma or GED and have at least 3 years of previous experience as a Call Center Supervisor, preferably with a Credit Union or other financial institution. The ideal candidate will have knowledge of CU products and services to maximize cross-selling opportunities in an effort to increase CU membership and services per household. Must also have knowledge of federal and state regulations associated with credit union/banking services.

With a committed focus on delivering a high quality of member service, the Call Center Supervisor must bring a strong work ethic and the ability to train and develop staff on GLB, BSA, OFAC, and KYC as needed to adhere to NGFCU guidelines. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills and proficiency in Microsoft Office programs. Must also have strong oral/written communication and organizational skills.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a very rich benefits package including medical, dental, vision, disability and life insurance, AD&D coverage, and a 401(k) profit sharing plan with generous employer matching.

For consideration, please submit a resume and a cover letter to Recruit.BranchOps.LA.SD@ngfcu.us and provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Collector

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union is currently seeking a highly skilled team player to join our Collections Team. In the role of a Collector, the successful candidate will be responsible for all aspects of the Collections process for Mortgage and Consumer Lending products. You will manage the full life cycle of our collections efforts and assist our members with programs that can assist them with managing debt even through tough times. The position works from our Corporate Offices located in Gardena, CA.

We are interested in candidates that are proactive, innovative thinkers. Highly motivated team members that possess a desire to assist our members with financial guidance in a positive and professional manner.

The Collector will have proven skills in the following areas:

• Strong knowledge of basic collections regulations and guidelines in a credit union or bank environment
• Thorough knowledge of Fair Debt Collection Act, FCRA, SCRA and Repossession practices
• Knowledge of HUD notification procedures
• Strong knowledge of current bankruptcy laws and regulations
• Demonstrated strong negotiation and interpersonal skills
• Experience in handling complex collections inquiries and issues
• Experience in representing a financial institution on legal matters in court
• Detail oriented, with strong analytical and organization skills
• Advanced skills in Microsoft Office, and Collections Software

The successful candidate should also have:

• High School Diploma or College Degree is a plus
• 4-6 years Collections experience, preferably in a credit union or bank environment
• Exceptional member service and communication skills
• Knowledge of the Akcelerant Collection system or similar collection platform a plus
• Recent experience and strong knowledge of DNA (core processing system) a plus
• Work schedule flexibility to include working weekends

If you are interested in joining the NGFCU Team please submit a resume and a cover letter to recruit.lend@ngfcu.us describing why you are interested in the position, the skills you have related to the position, and why you feel you are a strongly qualified candidate.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Consumer Loan Processor

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

We are currently seeking a highly motivated Mortgage Loan Processor in either our Palmdale, CA office or Mission Systems branch in Linthicum Heights, MD. The Consumer Loan Processor with have exceptional customer service skills who will be responsible for the promotion of credit union loan and ancillary products and services to members by phone or in person. The Consumer Loan Processor provides potential and existing members with information on various credit union products and services and counsels loan applicants to provide an understanding of their financial standing. The Consumer Loan Processor also performs data entry for incoming loan requests, coordinates the acquisition of documentation required to establish new accounts and loans through to the consumer loan decisioning and funding processes.

Candidates must hold a High School Diploma or equivalent. Two years' experience within a financial institution with demonstrated success in a sales, lending, and customer service environment. Advanced knowledge of teller functions, new accounts, member service, and loan products. Effective organizational and communication skills.

With a committed focus on delivering a high quality of member service, the Loan Processor must bring a strong work ethic and the ability to develop strong relationships with internal and external members. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

This position requires a results oriented and motivated individual. The successful candidate must have strong written and verbal communication skills with a level of comfort speaking to members, coworkers and Credit Union management. Proven problem-solving and analytic capabilities and the demonstrated ability to research and respond to member inquiries.

If you are interested in joining the NGFCU Team please submit a resume and a cover letter to recruit.lend@ngfcu.us describing why you are interested in the position, the skills you have related to the position, and why you feel you are a strongly qualified candidate.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Data Scientist / Data Analytics Manager

As NGFCU's Data Scientist / Data Analytics Manager, you will be responsible to identify and implement data analytics applications for the credit union by (a) collaborating with business leaders to meet their needs and (b) discovering new ways to take advantage of the data through your own investigations. You will be responsible to create, through the selection and deployment of vendor capabilities, the integrated data sources that will enable the fulfillment of these needs, as well as the data visualization and dashboarding techniques necessary to exploit the integrated data warehouse. You will oversee "superuser" data application developers and business intelligence analysts on both a centralized basis and across the various departments / data users, and/or vendor application providers. You will implement data governance and data management protocols in support of these objectives.

The ideal candidate will be a leader and a curious and creative problem solver that seeks out the toughest challenges. You will have a passion for data mining, predictive analytics, business intelligence, and the improvement of decision-making processes. You will have the ability to see solutions in large data sets and to rally a team of data analysts and the organization at large to implement high-quality, data-driven decisions. You will have the ability to translate complex analytical and technical concepts to non-technical employees.

Skills & Experience

Qualified candidates must have a Bachelor's Degree. A Master's degree in applied math, statistics, computer science, data science or related fields is highly desired. Five or more years of experience in the field required, ten+ years preferred. Proficient knowledge of the tools and techniques required to achieve the organization's data analytics objectives and a proficient level of business acumen in the financial services industry. Must be comfortable interfacing with senior management and/or non-technical members of the team. Must have excellent written and verbal communication and strong problem resolution skills, advanced technical skills and strong project management capabilities.

Northrop Grumman Federal Credit Union (NGFCU) is a member-owned financial cooperative that exists to provide efficient, convenient, attractively priced financial products and services to our members. We have been a leader in the industry for over 70 years, and we pride ourselves on the excellent service and competitive products we offer to loyal members. Launching your career with NGFCU means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan and additional employer contribution
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate. Resumes should be sent to hr@ngfcu.us.

Fraud Analyst/Investigator - Lead

As Northrop Grumman Federal Credit Union's (NGFCU) lead Fraud Analyst/Investigator, you will be responsible for the credit union's fraud prevention, detection and investigation activities. Fraud prevention responsibilities include developing lessons learned from observed fraud incidents, recommending changes to systems, procedures and training to incorporate these lessons, and working with the Training Department and others to ensure credit union staff is fully aware of and trained on these changes. Fraud detection responsibilities include expert usage of the Verafin fraud analysis system including evaluating alerts and establishing cases. Fraud investigation responsibilities include working with executives, managers and staff to address active fraud and evaluate root causes of incidents, and bringing Verafin cases to completion, as well as working with law enforcement as necessary. Your work with the Verafin system will include monitoring real time queues and identifying high-risk transactions within the business portfolio, and will also include identifying and implementing changes to the system usage in terms of data improvements, threshold changes and suggested improvements to the functioning of alerts. You will observe member transactions to identify fraudulent activity such as account take over, identity theft, theft and similar other risks as well as identify fraudulent transactions and cancel them from further processing. You will interact with members, financial institutions and law enforcement to validate information and to confirm or cancel authorizations. Other responsibilities include but are not limited to:

• Resolve member issues and constantly monitor member and transactional records to identify unauthorized transactions and fraudulent accounts
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems
• Investigate successful and unsuccessful fraud attempts and ensure confidentiality of all information collected during investigation
• Identify fraud trends by analyzing accounts and transaction patterns and develop system improvements to prevent fraudulent activities
• Recommend anti-fraud processes for changing transaction patterns and trends
• Monitor accounts for elder fraud, new account fraud, deposit fraud, loan fraud, check fraud and account takeover fraud. Take appropriate action when fraud is observed to prevent further loss to the Credit Union or member.
• Assist in the monitoring of account activity for suspicious patterns and activity; recommend when to file Suspicious Activity Reports (SARs)
• Assume responsibility for establishing and maintaining effective communication and coordination with credit union staff and management
• Assist credit union staff as needed
• Keep management informed of department activities, and any significant problems or concerns

Due to the sensitive nature of the assigned duties, the ability to maintain discretion and confidentiality are an absolute requirement. The ideal candidate will have a thorough understanding of the Verafin Fraud Analyst software and its capabilities. Must have effective written and verbal communication skills with the ability to prepare internal communications relevant to investigation findings.

Skills and Experience

• Bachelor's degree or equivalent work experience of 8 or more years of credit union or banking experience, including a minimum of 5 years of experience in fraud research
• Excellent reading, writing, and math skills
• Exceptional record-keeping and organizational skills are required
• Must have a working knowledge of Microsoft Windows, core and loan origination system
• Excellent analytical, organizational, and report writing skills
• Ability to troubleshoot system problems as necessary
• Ability to communicate effectively with law enforcement as needed

Northrop Grumman Federal Credit Union (NGFCU) is a member-owned financial cooperative that exists to provide efficient, convenient, attractively priced financial products and services to our members. We have been a leader in the industry for over 70 years, and we pride ourselves on the excellent service and competitive products we offer to loyal members. Launching your career with NGFCU means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan and additional employer contribution
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

If you are interested in joining the NGFCU team, please submit a resume and a cover letter to HR@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Join the Northrop Grumman Federal Credit Union Team!

Northrop Grumman Federal Credit Union is currently seeking a strong, experienced, highly proficient Human Resources Generalist to be responsible for a wide variety of HR responsibilities. In this critical role, you will be performing HR-related duties and work closely with department leaders in supporting our employee base. This will include administrative and strategic duties in support of all HR programs, policies, and initiatives, project management, recruitment, employee engagement, and event planning.

This position requires an experienced, articulate professional, an independent thinker that can provide strong support, drive processes and lead projects independently. To be successful in this role you must possess a strong knowledge of HR best practices and employment law, strong prioritization and project management skills, and be a creative and flexible multi-tasker.

The successful candidate will also have:

• Bachelor's degree from an accredited college or university in the fields of Human Resources, Business Administration or related area and a minimum of three to five years related experience. Experience in a financial institution is preferred
• Experience in full cycle recruitment, onboarding, candidate sourcing tools, including job boards, social media, and community relationships
• Professional in Human Resources (PHR) certification or other industry certification highly desired
• Strong knowledge of employment laws and practices
• Assist with the development of solutions as it relates to employee relations issues by providing effective, thorough, and objective investigations and separations as needed
• Assist with providing day-to-day performance management support and guidance to managers on management, coaching, career development, disciplinary actions and employee relations
• Solid interpersonal and communication skills
• Strategic thinking skills and the ability to assist with the development of systems and processes
• Excellent analytical and organizational skills including accuracy and attention to detail
• Strong understanding and knowledge of employee turnover and other HR related data
• Proven project management and research skills
• Strong work ethic and commitment to performing duties at a high level
• The ability to operate effectively within the organizational structure; demonstrate trustworthiness and responsible, professional behavior
• Ability to communicate with staff at all levels of the organization effectively and respectfully
• Strong PC skills and high proficiency with Microsoft Word, Outlook, Excel, & PowerPoint

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including:

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan and additional employer contribution
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

For consideration, please submit a resume and a cover letter to hr@ngfcu.us.

Member Service Representative (MSR)

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in Chandler, Arizona. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate. Resumes should be sent to HR@ngfcu.us.

Member Service Representative, Dulles, VA

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in Dulles, Virginia. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

US citizenship is required to meet sponsor-badging requirements to gain access to all Credit Union facilities.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to recruit.branchops.east@ngfcu.us and provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate.

Member Service Representative (MSR)

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in Rancho Bernardo, CA. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate. Resumes should be sent to Recruit.BranchOps.LA.SD@ngfcu.us.

Member Service Representative (MSR) II, Floater

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in McLean, VA. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions. As directed by Management, travels to alternate branch or office locations to provide coverage and support. Able to respond to short-notice worksite change notifications, and promptly report to assigned reporting location. Primary locations at which representative will be required to cover include Virginia Region (McLean, Falls Church, Dulles, and any others that may be added in the future.) Secondary area that may require coverage includes Maryland Region. Responsible for staying current with all applicable policies and procedures.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

US citizenship is required to meet sponsor badging requirements to gain access to all Credit Union facilities.

For consideration, please submit a resume and a cover letter to recruit.branchops.east@ngfcu.us and provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate.

Mortgage Loan Closer/Funder

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan

Health and Welfare:

We are currently seeking a highly motivated Mortgage Loan Closer/Funder in our Gardena, CA branch. The Mortgage Loan Closer/Funder will be responsible for initiating the closing process on cleared to close mortgage files by balancing out final closing disclosures/estimated settlement statements both internally and externally with the title/escrow offices. The Mortgage Loan Closer/Funder will be responsible for preparing loan documents, sending them to closing offices, and coordinating closing process with parties including borrowers, escrow, title, and any other involved parties within the final loan closing process. The Mortgage Loan Closer/Funder will be responsible for preparing wire requests, funding duties, and onboarding new loans onto the loan servicing system.

Candidates must hold a High School Diploma or equivalent, with a minimum of three years of Escrow/Title/Loan Funding experience in a mortgage-lending role. Three years of experience working with FNMA/Freddie Mac/FHLB guidelines and standard industry guidelines. Thorough knowledge of state and federal mortgage lending regulations. Strong knowledge of California (and national) mortgage loan documentation is required.

To be considered for this key role, you must also have a demonstrated capability of successfully managing a mortgage-lending pipeline with a progressively increased level of productivity and efficiency with all mortgage loan products. Must be detail oriented, organized, and have proven analytical skills. Must work well independently and be self-motivated. Must demonstrate outstanding time management skills and strong communications skills.

With a committed focus on delivering a high quality of member service, the Mortgage Loan Closer/Funder must bring a strong work ethic and the ability to develop strong relationships with internal and external members.

The successful candidate will have exemplary organizational and time management skills and possess strong Microsoft Office knowledge and computer skills. Must communicate and work well in a team environment, demonstrate willingness to learn new systems and adapt to new procedures and possess a very thorough knowledge of common real estate lending compliance requirements.

If you are interested in joining the NGFCU Team please submit a resume and a cover letter to recruit.re@ngfcu.us describing why you are interested in the position, the skills you have related to the position, and why you feel you are a strongly qualified candidate.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Mortgage Loan Processor

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

We are currently seeking a highly motivated Mortgage Loan Processor in either our Palmdale, CA office or Mission Systems branch in Linthicum Heights, MD. The Loan Processor is responsible for clearing all conditions needed to close a mortgage loan request. The Loan processor will communicate to borrowers all required conditions, and will follow up to ensure receipt of such conditions in a timely and accurate manner with accordance to lending policies and guidelines. The loan processor will also work closely with title, escrow, appraisal, and insurance companies, and all other involved parties to obtain and clear conditions.

Candidates must hold a High School Diploma or equivalent, with a minimum of three years of mortgage loan processing experience. Successful candidates must have a strong track record of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day.

To be considered for this key role, you must also have advanced knowledge of Desktop Underwriting and Loan Prospector, demonstrated proficiency with loan origination systems, and a strong knowledge of conventional, non-conforming, and FHA guidelines.

With a committed focus on delivering a high quality of member service, the Mortgage Loan Processor must bring a strong work ethic and the ability to develop strong relationships with internal and external members.

The successful candidate will have exemplary organizational and time management skills and possess strong Microsoft Office knowledge and computer skills. Must communicate and work well in a team environment, demonstrate willingness to learn new systems and adapt to new procedures and possess a very thorough knowledge of common real estate lending compliance requirements. The Mortgage Loan Processor must work well independently, be self-motivated and demonstrate strong overall communication skills.

If you are interested in joining the NGFCU Team please submit a resume and a cover letter to recruit.re@ngfcu.us describing why you are interested in the position, the skills you have related to the position, and why you feel you are a strongly qualified candidate.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Network Administrator

Northrop Grumman Federal Credit Union (NGFCU) has an exciting opportunity for a strong and effective Network Administrator in our Gardena, California office. This position will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for all Credit Union networks applying reasonable discretion and independent judgment. This includes, but is not limited to the following:

• Performs hardware and virtualized server setup, installation and configuration of the OS, new releases and upgrades
• Researches and resolves all network issues, managing and administrating all operating systems, telecommunications, communications and connection solutions and their corresponding or associated software
• Provide timely support to users and training to the credit union staff
• Works with management, departments, staff and vendors to support information technology initiatives
• Manages and insures the integrity of host computers and databases
• Develops strategies for client/server implementations, and architects the infrastructure required to support those strategies

The Network Administrator is a technical expert in the area of network administration including systems administration, investigating and analyzing feasibility of network requirements, and developing network specifications. The preferred candidate must be able to establish and implement network systems best practices and solutions, and provide an exceptional level of service to all Credit Union departments.

Qualified candidates must have the ability to perform duties independently in the absence of a supervisor with sound judgment to know when to engage management in escalated circumstances that may fall outside of the scope of the position's authority. The preferred candidate has progressive knowledge in credit union policies, procedures and compliance laws.

This position requires a candidate with strong oral and written communication skills, and the ability to prepare and deliver clear and concise presentations, reports and project management documentation is required. The Network Administrator is a highly motivated individual with exceptional prioritization, organizational, and time management skills.

The candidate must have a Bachelor's degree in Computer Science or equivalent work experience in network administration and support. The positon requires a person that has minimum of 5 to 7 years of experience in the field of network and systems administration, has the ability to travel up to 30% of the time, and has a valid driver's license and reliable transportation.

Physical Abilities:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop kneel, crouch, and crawl. The associate must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Compensation and Benefits:

Compensation is commensurate with experience. NGFCU offers a competitive compensation and a rich benefits package including medical, dental, vision, long-term disability, short-term disability, life insurance and AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate. Interested candidates should forward their resumes and cover letters to Recruit.IT@ngfcu.us.

US citizenship & US Passport is required to meet sponsor badging requirements to gain access to all Credit Union facilities

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Teller II

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Teller II in its Dulles, Virginia branch. The Teller II will be responsible for performing assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, receiving and disbursing funds in accordance with all credit union policies and procedures, processing mail transactions, and processing authorized account changes.

Successful candidates will have a successful record of accomplishment of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day.

With a committed focus on delivering high quality member service, the Teller must bring a strong work ethic, strong analytical skills and the ability to develop strong relationships with internal and external members.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to Recruit.BranchOps.LA.SD@ngfcu.us and provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate.

US citizenship is required to meet sponsor-badging requirements to gain access to all Credit Union facilities.

Join the Northrop Grumman Federal Credit Union Team!

Northrop Grumman Federal Credit Union is currently seeking an experienced, enthusiastic, and talented leader in the role of a Training Manager. The successful candidate will be counted on to train, mentor and motivate team members across the organization in support of Service Excellence. This highly impactful position will have the unique opportunity to bring the passion of a dedicated trainer and leader to help build, cultivate, and drive a training program that will further the success of one of the strongest credit unions in the industry.

Our Members are our primary focus and we want to raise the learning bar to record heights! If you desire a role where you can lead the charge and inspire greatness in service, provide exhilarating professional development opportunities for others, and promote a learning culture that helps us reach our highest potential, then this may be the role for you.

The Training Manager will have multiple strengths in the following areas:

• Designing, building, and facilitating an engaging learning and development strategy that excites and dazzles our team and thereby our members
• Proactive, innovative thinking that influences and inspires organization leaders and staff-level team members to serve our members with a WOW experience, expert knowledge, and Caring service
• Hands-on coordination and facilitation of learning and development programs for all employees including Inspirational Leadership, Caring Service Delivery, and Organizational Excellence that goes far beyond basic expectations

The successful candidate will also have:

• Bachelor's degree in business, communications, organization behavior or adult learning or a combination of education and related work experience
• Minimum of 7 years training delivery experience in a service related field
• 3 years of credit union or banking experience in operations or lending sales preferred
• Highly effective and engaging presentation skills and innovative training design skills
• Ability to successfully communicate with staff at all levels of the organization effectively and respectfully

To perform this job successfully an individual must have:

• Superior relationship-building and collaboration skills
• Strong knowledge of design software and exceptional training design and facilitation skills
• Ability to understand, evaluate, and utilize instructional design applications and technology
• A strong understanding of technology required to deliver blended learning
• Ability to utilize a Learning Management System for scheduling, tracking, and reporting purposes
• Proven ability to build and assess metrics that will effectively measure the effectiveness of the training programs
• Strong Proficiency with Microsoft Word, Outlook, Excel, & PowerPoint

We have been a leader in the industry for over 70 years, and we are growing at record pace. We are one of the strongest credit unions in the country and we understand that our employees are one of our most valuable assets. Therefore we provide a generous, competitive compensation and benefits program that focuses on providing work-life balance and is designed to support a world-class team!

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

For consideration, please submit a resume and a cover letter to share with us why you are interested in this exciting opportunity, and dazzles us by describing the skills and experience you possess that make you the best-qualified candidate. Submit resume and cover letter to hr@ngfcu.us.