Location: Gardena, CA, Palmdale CA, or Linthicum Heights, MD

Call Center Representative

Northrop Grumman Federal Credit Union is currently seeking a hardworking and self-motivated associate to join our Call Center. In the role of a Call Center Representative, the successful candidate will be responsible for providing phone support to the members calling the call center. The Call Center Representative will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquiries, processing mail, wire processing and authorized account changes. The position may be located in either our headquarter offices in Gardena, CA or other office locations including Palmdale, CA or Linthicum Heights, MD.

We are interested in candidates that are proactive, innovative thinkers and highly motivated team members that possess a desire to assist our members with the highest quality of service.

The Call Center Representative will have proven skills in the following areas:

• Basic knowledge of Teller functions, new accounts, member service, and loan products
• Working knowledge of Microsoft Word and strong knowledge of the credit union’s core system
• Strong written, oral communications and organizational skills

The associate in this critical role must be able to:

• Assists members with all credit union products and services including, but not limited to, share accounts, loan products, term accounts, and IRAs
• Prepare and process back office member requests including, but not limited to, wire transfers, photocopy requests, and stop payments
• Process online account applications and run Chex system and Experian on new accounts
• Assist with Online Banking, Mobile Banking and bill pay transaction inquiries
• Stay current with all applicable policies and procedures

The successful candidate should also have:

• High School Diploma or equivalent
• Minimum 1 years of experience working within a financial institution. Call center or customer service environment is a plus.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, and vision care, an employer matching 401k, paid time off and paid holidays.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position, the skills you have related to the position, and why you feel you are the best qualified candidate. Please send to recruit.memberops.cc@ngfcu.us

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Locations: Gardena, CA & Linthicum Heights, MD

Mortgage Loan Originator

Are you a driven, outgoing team player that cares about people? Are you willing and able to deliver service at an exceptional level at all times? Are you an expert in the Mortgage Loan Industry and enjoy sharing your knowledge and expertise with others? If this sounds like you, then consider joining our team!

As a member-owned financial cooperative, Northrop Grumman Federal Credit Union (NGFCU) exists to provide efficient, convenient, attractively priced financial products and services to our members. We have been a leader in the industry for over 70 years, and we pride ourselves on the excellent service and competitive products we offer to loyal members that come with strong borrower potential. Our field of membership primarily consists of well-established Northrop Grumman Corporation and Los Angeles Metro employees, and our number one goal is to ensure the financial health and wellbeing of our membership.

We currently have openings for experienced Mortgage Loan Originators (MLO) in the Southern California and Linthicum Heights, Maryland areas. We are looking for dedicated, service oriented MLO's that not only know and understand the mortgage business, but can deliver a superior level of quality service that our members have come to expect.

Responsibilities

• Deliver an exceptional loan application experience by selling and matching our members with the most appropriate NGFCU mortgage products
• Manage all daily mortgage inbound leads and respond in a timely, effective manner
• Conduct outbound call efforts and support campaigns to generate real estate loan activity
• Interview members and thoroughly complete mortgage loan applications
• Ensure accuracy and completion of loan applications
• Provide compliant loan disclosures, loan estimates, and updates as necessary throughout the process
• Request, follow up, and obtain all necessary loan submission requirements including income and asset documentation, purchase contracts and mortgage statements
• Understand and follow GSE agencies guidelines in packaging real estate deals
• Calculate and incorporate any additional fees such as credit enhancements, loan level price adjustments, and private mortgage insurance premiums to each loan package as necessary
• Run, analyze and review credit reports and desktop underwriting to ensure that members meet eligibility and qualification requirements
• Manage a high volume pipeline effectively to ensure loans are closing in a timely manner
• Communicate and work with other parties within the mortgage transaction (realtors/escrow/title companies)

Qualifications

• Minimum of two years' experience in mortgage loan originations with a strong knowledge of general real estate lending practices, guidelines, and customary compliance requirements
• Bachelor's Degree required. Must maintain an active and current NMLS ID number
• Must work well independently and be self-motivated
• Proven successful track record in originating mortgage loans and meeting sales goals
• Strong member service and time management skills and the ability to communicate and work effectively in a team environment
• Strong communication skills (verbal, written, listening, presentation)
• Strong knowledge and proficiency of Microsoft Office Outlook, Word and Excel software

At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

If you are interested in joining the NGFCU Team please submit a resume and a cover letter describing why you are interested in the position, the skills you have related to the position, and why you feel you are a strongly qualified candidate.

Interested candidates should send a resume and cover letter to recruit.re@ngfcu.us

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Location: Gardena, CA

Card Services Processor

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Card Services Processor in its Gardena, California office. The Card Services Processor will be responsible for new Visa Debit/ATM cards, plastic card administration and providing assistance to credit union members via telephonic, written and electronic channels.

Candidates must hold a High School Diploma or GED and have at least two years of experience working in a member service capacity at a financial institution. Successful candidates will have a successful track record of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day.

With a committed focus on delivering a high quality of member service, the Card Services Processor must bring a strong work ethic and the ability to develop strong relationships with internal and external members. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a very rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with generous employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate. Documents may be sent via email to recruit.membersops.cs@ngfcu.us

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Location: Gardena, CA

Network Administrator

Northrop Grumman Federal Credit Union (NGFCU) has an exciting opportunity for a strong and effective Network Administrator in our Gardena, California office. This position will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for all Credit Union networks applying reasonable discretion and independent judgment. This includes, but is not limited to the following:

• Performs hardware and virtualized server setup, installation and configuration of the OS, new releases and upgrades
• Researches and resolves all network issues
• Manages and administrates all operating systems, telecommunications, communications and connection solutions and their corresponding or associated software
• Manages and ensures the integrity of host computers and databases
• Develops strategies for client/server implementations, and architects the infrastructure required to support those strategies

The Network Administrator is a technical expert in the area of network administration including systems administration, investigating and analyzing feasibility of network requirements, and developing network specifications. The preferred candidate must be able to establish and implement network systems best practices and solutions, and administer project leadership and management skills to provide an exceptional level of service to all Credit Union departments.

Qualified candidates must have the ability to perform duties independently in the absence of a supervisor with sound judgment to know when to engage management in escalated circumstances that may fall outside of the scope of the position's authority. This position requires Intermediate reading, writing, and arithmetic skills with the ability to compute rates, ratios and percentages, draw and interpret graphs, and accurately extrapolate probable outcomes from sampled data. The preferred candidate has progressive knowledge in credit union policies, procedures and compliance laws.

This includes using Microsoft Office Suite programs (Word, Excel, PowerPoint and Outlook). This includes creating, modifying and formatting documents, spreadsheets and presentations conforming to standard business formatting and etiquette, multiple worksheet databases using mathematical, logical and statistical functions and formulas. This position requires experience with interactive presentations requiring custom design with graphics, tables and data.

This position requires a candidate with strong oral and written communication skills with the ability to prepare and deliver clear and concise presentations, reports and project management documentation. The Network Administrator is a highly motivated individual with exceptional prioritization, organizational, and time management. Exceptional analytical, problem-solving, full cycle project management, and multi-tasking skills are required. The preferred candidate has the ability to plan, write and organize network design activities, configure networks consistent with organizational policies and procedures, perform complex analysis and produce professional and technical documentation with recommendations.

The candidate must have a Bachelor's degree in Computer Science or equivalent work experience in network administration and support. The positon requires a minimum of 5 to 7 years of experience in the field of network and systems administration, and has the ability to travel up to 30% of the time, with a valid driver's license and reliable transportation.

Compensation and Benefits:

Compensation is commensurate with experience. NGFCU offers a competitive compensation and a rich benefits package including medical, dental, vision, long-term disability, short-term disability, life insurance and AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate. Interested candidates should forward their resumes and cover letters to Recruit.IT@ngfcu.us. Please include "Network Administrator" in the subject line of the email.

US citizenship & US Passport is required to meet sponsor badging requirements to gain access to all Credit Union facilities.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Location: Gardena, CA

Mortgage Loan Processor

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. We are currently seeking a highly motivated Mortgage Loan Processor in our Gardena, CA office. The Loan Processor is responsible for clearing all conditions needed to close a mortgage loan request. The Loan processor will communicate to borrowers all required conditions, and will follow up to ensure receipt of such conditions in a timely and accurate manner with accordance to lending policies and guidelines. The loan processor will also work closely with title, escrow, appraisal, and insurance companies, and all other involved parties to obtain and clear conditions.

Candidates must hold a High School Diploma or equivalent, with a minimum of three years of mortgage loan processing experience. Successful candidates must have a strong track record of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day. To be considered for this key role, you must also have advanced knowledge of Desktop Underwriting and Loan Prospector, demonstrated proficiency with loan origination systems, and a strong knowledge of conventional, non-conforming, and FHA guidelines.

With a committed focus on delivering a high quality of member service, the Mortgage Loan Processor must bring a strong work ethic and the ability to develop strong relationships with internal and external members. The successful candidate will have exemplary organizational and time management skills and possess strong Microsoft Office knowledge and computer skills. Must communicate and work well in a team environment, demonstrate willingness to learn new systems and adapt to new procedures and possess a very thorough knowledge of common real estate lending compliance requirements. The Mortgage Loan Processor must work well independently, be self-motivated and demonstrate strong overall communication skills.

At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan
• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

If you are interested in joining the NGFCU Team please submit a resume and a cover letter describing why you are interested in the position, the skills you have related to the position, and why you feel you are a strongly qualified candidate.

Interested candidates should send a resume and cover letter to recruit.re@ngfcu.us

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Location: Gardena, CA, Palmdale, CA OR Mission Systems (MD)

Consumer Loan Processor

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Consumer Loan Processor in either our Gardena, CA, Palmdale, CA office or our Linthicum Heights, MD office. The Consumer Loan Processor will have exceptional customer service skills who will be responsible for the promotion of credit union loan and ancillary products and services to members by phone or in person. The Consumer Loan Processor provides potential and existing members with information on various credit union products and services and counsels loan applicants to provide an understanding of their financial standing. The Consumer Loan Processor also performs data entry for incoming loan requests, coordinates the acquisition of documentation required to establish new accounts and loans through to the consumer loan decisioning and funding processes.

Candidates must hold a High School Diploma or equivalent. Two years of experience within a financial institution with demonstrated success in a sales, lending, and customer service environment. Advanced knowledge of teller functions, new accounts, member service, and loan products. Effective organizational and communication skills.

With a committed focus on delivering a high quality of member service, the Consumer Loan Processor must bring a strong work ethic and the ability to develop strong relationships with internal and external members. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

This position requires a results oriented and motivated individual. The successful candidate must have strong written and verbal communication skills with a level of comfort speaking to members, coworkers and Credit Union management. Proven problem-solving and analytic capabilities and the demonstrated ability to research and respond to member inquiries.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate.

Interested candidates can email their resume to recruit.lend@ngfcu.us

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Location: Linthicum Heights, MD (Mission Systems)

Member Services Representative I

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Member Service Representative (MSR) I who will be responsible for supporting our NGFCU branch located in Linthicum Heights, MD. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and process loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

US citizenship is required to meet sponsor badging requirements to gain access to all Credit Union facilities.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Interested candidates can email their resume to recruit.branchops.east@ngfcu.us