Location: Gardena, CA

Dental Service Call Center Representative

Northrop Grumman Federal Credit Union is currently seeking a hardworking and self-motivated associate to join our Dental Service Center. In the role of a Dental Service Call Center Representative, the successful candidate will be responsible for telephone support to the insurance call center and Dental Service Center. The Dental Service Call Center Representative will process transaction requests such as enrollment applications, plan transfers, premium postings and processing daily mail. The position works from our headquarters located in Gardena, California.

We are interested in candidates that are proactive, innovative thinkers and highly motivated team members that possess a desire to assist our members with the highest quality of service.

The Dental Service Call Center Representative will have proven skills in the following areas:

• Highly proficient Accounting knowledge and skills
• Microsoft Windows and Microsoft Office Suite proficiency with the ability to edit reports, using formulas and conditional formatting, drafting and distributing correspondence using Mail Merge, etc.
• Strong written, oral communications and organizational skills

The associate in this critical role must be able to:

• Be responsible for reconciling all carrier accounts monthly with additional accounting duties. Accounting duties include ACH demands, carrier eligibility reports, run and balance premium pool exceptions, and requesting refund checks and plan updates.
• Prepare and process member requests including, but not limited to, letters, claim investigations, sell plans and programs, and accounting tasks
• Provide comprehensive answers to member inquiries regarding other insurance services from NGFCU
• Stay current with all applicable policies and procedures

The successful candidate should also have:

• High School Diploma or equivalent
• Minimum 2 years of experience working in a call center or customer service environment

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, and vision care, an employer-matching 401k, paid time off and paid holidays.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position, the skills you have related to the position, and why you feel you are the best-qualified candidate.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Interested candidates should send their resume and cover letter via email to cuso.recruit@ngfcu.us. Please include Call Center Representative – Dental Services in the subject line of the email.

Location: Melbourne, FL

Member Service Representative I

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Member Service Representative (MSR) I who will be responsible for supporting our NGFCU branch located in Melbourne, Florida. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

US citizenship is required to meet sponsor badging requirements to gain access to all Credit Union facilities.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate.

Interested candidates should send their resume and cover letter via email to Recruit.Branchop.FL@ngfcu.us

Location: Gardena, CA

Gardena Teller I or II

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Teller I or II in its Gardena branch. The Teller I or Teller II will be responsible for performing assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, receiving and disbursing funds in accordance with all credit union policies and procedures, processing mail transactions, and processing authorized account changes.

Successful candidates will have a successful track record of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day.

With a committed focus on delivering high quality member service, the Teller must bring a strong work ethic, strong analytical skills and the ability to develop strong relationships with internal and external members.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate. Documents may be sent via email to recruit.branchops.gardena@ngfcu.us

Location: Gardena, CA

Network Administrator

Northrop Grumman Federal Credit Union (NGFCU) has an exciting opportunity for a strong and effective Network Administrator in our Gardena, California office. This position will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for all Credit Union networks applying reasonable discretion and independent judgment. This includes, but is not limited to the following:

• Performs hardware and virtualized server setup, installation and configuration of the OS, new releases and upgrades
• Researches and resolves all network issues
• Manages and administrates all operating systems, telecommunications, communications and connection solutions and their corresponding or associated software
• Manages and ensures the integrity of host computers and databases
• Develops strategies for client/server implementations, and architects the infrastructure required to support those strategies

The Network Administrator is a technical expert in the area of network administration including systems administration, investigating and analyzing feasibility of network requirements, and developing network specifications. The preferred candidate must be able to establish and implement network systems best practices and solutions, and administer project leadership and management skills to provide an exceptional level of service to all Credit Union departments.

Qualified candidates must have the ability to perform duties independently in the absence of a supervisor with sound judgment to know when to engage management in escalated circumstances that may fall outside of the scope of the position's authority. This position requires Intermediate reading, writing, and arithmetic skills with the ability to compute rates, ratios and percentages, draw and interpret graphs, and accurately extrapolate probable outcomes from sampled data. The preferred candidate has progressive knowledge in credit union policies, procedures and compliance laws.

This includes using Microsoft Office Suite programs (Word, Excel, PowerPoint and Outlook). This includes creating, modifying and formatting documents, spreadsheets and presentations conforming to standard business formatting and etiquette, multiple worksheet databases using mathematical, logical and statistical functions and formulas. This position requires experience with interactive presentations requiring custom design with graphics, tables and data.

This position requires a candidate with strong oral and written communication skills with the ability to prepare and deliver clear and concise presentations, reports and project management documentation. The Network Administrator is a highly motivated individual with exceptional prioritization, organizational, and time management. Exceptional analytical, problem-solving, full cycle project management, and multi-tasking skills are required. The preferred candidate has the ability to plan, write and organize network design activities, configure networks consistent with organizational policies and procedures, perform complex analysis and produce professional and technical documentation with recommendations.

The candidate must have a Bachelor's degree in Computer Science or equivalent work experience in network administration and support. The positon requires a minimum of 5 to 7 years of experience in the field of network and systems administration, and has the ability to travel up to 30% of the time, with a valid driver's license and reliable transportation.

Compensation and Benefits:

Compensation is commensurate with experience. NGFCU offers a competitive compensation and a rich benefits package including medical, dental, vision, long-term disability, short-term disability, life insurance and AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate. Interested candidates should forward their resumes and cover letters to Recruit.IT@ngfcu.us. Please include "Network Administrator" in the subject line of the email.

US citizenship & US Passport is required to meet sponsor badging requirements to gain access to all Credit Union facilities.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.