Branch Supervisor

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Branch Supervisor who will be responsible for providing leadership at our branch in Aurora, CO. The Branch Supervisor will be responsible for leading, directing, organizing and overseeing the branch's operations, member service and sales activities under the direction and planning of the Branch Manager.

With a committed focus on delivering high quality member service, the Branch Supervisor must bring strong leadership and the ability to develop and implement successful strategies to further grow branch service and sales levels. The preferred candidate will be an innovative leader with the capability of improving processes and staff performance to enhance member service.

This position is a member of the Management Team and requires a results oriented leader who works well in a collaborative environment. The successful candidate must have strong written and verbal communication skills with a level of comfort speaking to front-line staff, as well as all levels of Credit Union management. Proven problem-solving and analytic capabilities in a credit union environment are essential.

The successful candidate will be a self-motivated and experienced leader with prior supervisory experience within the financial services industry. Our preferred candidate will have prior experience in credit union branch operations and procedures, and consumer lending with a proven track record of success in developing, motivating and supporting staff.

This position requires qualified candidates to have a minimum of 3 years of previous supervisory experience, preferably with a CU/bank, and the ability to resolve non-routine member inquiries. The successful candidate will have exemplary communication and organizational skills, and at a minimum possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED, however, a bachelor's degree is preferred.

For consideration, please submit a resume and a cover letter to recruit.branchops.colorado@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Branch Supervisor

Launching your career with Northrop Grumman Federal Credit Union (NGCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Branch Supervisor who will be responsible for providing leadership at NGFCU's branch in Chandler, AZ. The Branch Supervisor will be responsible for leading, directing, organizing and overseeing the branch's operations, member service and sales activities under the direction and planning of the Branch Manager.

With a committed focus on delivering high quality member service, the Branch Supervisor must bring strong leadership and the ability to develop and implement successful strategies to further grow branch service and sales levels. The preferred candidate will be an innovative leader with the capability of improving processes and staff performance to enhance member service.

This position is a member of the Management Team and requires a results oriented leader who works well in a collaborative environment. The successful candidate must have strong written and verbal communication skills with a level of comfort speaking to front-line staff, as well as all levels of Credit Union management. Proven problem-solving and analytic capabilities in a credit union environment are essential.

The successful candidate will be a self-motivated and experienced leader with prior supervisory experience within the financial services industry. Our preferred candidate will have prior experience in credit union branch operations and procedures, and consumer lending with a proven track record of success in developing, motivating and supporting staff.

This position requires qualified candidates to have a minimum of 3 years of previous supervisory experience, preferably with a CU/bank, and the ability to resolve non-routine member inquiries. The successful candidate will have exemplary communication and organizational skills, and at a minimum possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED, however, a bachelor's degree is preferred.

For consideration, please submit a resume and a cover letter to: recruit.branchops.az@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Branch Supervisor

Launching your career with Northrop Grumman Federal Credit Union (NGCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Branch Supervisor who will be responsible for providing leadership at NGFCU's branch in Promontory, UT. The Branch Supervisor will be responsible for leading, directing, organizing and overseeing the branch's operations, member service and sales activities under the direction and planning of the Branch Manager.

With a committed focus on delivering high quality member service, the Branch Supervisor must bring strong leadership and the ability to develop and implement successful strategies to further grow branch service and sales levels. The preferred candidate will be an innovative leader with the capability of improving processes and staff performance to enhance member service.

This position is a member of the Management Team and requires a results oriented leader who works well in a collaborative environment. The successful candidate must have strong written and verbal communication skills with a level of comfort speaking to front-line staff, as well as all levels of Credit Union management. Proven problem-solving and analytic capabilities in a credit union environment are essential.

The successful candidate will be a self-motivated and experienced leader with prior supervisory experience within the financial services industry. Our preferred candidate will have prior experience in credit union branch operations and procedures, and consumer lending with a proven track record of success in developing, motivating and supporting staff.

This position requires qualified candidate to have a minimum of 3 years of previous supervisory experience, preferably with a CU/bank, and the ability to resolve non-routine member inquiries. The successful candidate will have exemplary communication and organizational skills, and at a minimum possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED, however, a bachelor's degree is preferred.

For consideration, please submit a resume and a cover letter to recruit.branchops.utah@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Collector I/II

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Collector for our Collections Department. This position will be working remotely.

Responsibilities

Under established guidelines and procedures will be responsible for the timely collection of delinquent accounts. Will be primarily responsible for all member communication and document preparation related to real estate loss mitigation. Will perform tasks within established department policies and procedures to assure delinquency ratio is within parameters established by credit union Board of Directors. Make recommendations in response to member inquiries and discrepancies. Complete documentation for special payment arrangements and arrears. Contribute to the development or revisions of collection processing procedures. Respond to member inquiries in a timely manner. Perform and document the collection activity on past due accounts, negative share and over-the-limit accounts. Document processing and data quality concerns for department and management review. Responsible for staying current with all applicable policies and procedures. Contact members to determine reason for delinquency and obtain payment commitments. Outbound/inbound calls are non-routine and may require skip-tracing.

• Negotiate repayment plans; handle most complex collection inquiries and issues
• Provide assistance in compiling statistical reports and other special projects
• Evaluate accounts to determine what type of recovery (charged off or active) is necessary and make recommendations to Manager for final review and decision
• Review Bankruptcy notices and access PACER to determine the loss risk and if any type of recovery is feasible by reviewing petition documents and/or Chapter 13 plan. Filing Proofs of Claims when necessary; review for fraud and follow-up with status of the Bankruptcy; manage and maintain Bankruptcy Tracking Report
• Review Auto Loan accounts for Repossession action and/or have been impounded; follow-up with repo agents and skip-trace if needed
• Repossessed vehicle will require Collector to fully process and prepare vehicle for auction sale (e.g. Notice of Intent, vehicle prep prior to sale, ensure delivery to auction site); manage and maintain Repossession Tracking Report
• Contact members with delinquent Real Estate loans; must be familiar with the HUD notification procedure, regulations as it pertains to the
• Real Estate collections process, and time limitations
• Prepare accounts for recommendation of assignment to an attorney for civil suit
• Prepare loan modifications/deferments/extensions
• Assist with short sale preparations
• Review charged-off loans and skip-trace for assets; enforce judgments

Qualifications

• High school graduate or equivalent, college education a plus. At least 4-6 years collection experience in a credit union or bank environment
• Must be familiar with current bankruptcy laws and have previous experience in representing a credit union or financial institutions in court as needed
• Advanced analytical and organizational skills
• Exceptional member service and communication skills
• Ability to manage multiple projects with minimal supervision
• Advanced with Microsoft Windows and the Credit Union Core System, with an emphasis on spreadsheet analysis
• Advanced knowledge of Fair Debt Collection, Bankruptcy, FCRA, SCRA, Real Estate Processes, Repossession and other applicable laws and regulations, and credit union policies and procedures

For consideration, please submit a resume and a cover letter to recruit.lend@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Digital Services Support Representative

Launching your career with Northrop Grumman Federal Credit Union (NFGCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Digital Services Support Representative. The Digital Services Support Rep is responsible for member support within digital channels, including research and communication with internal and external members and vendors. Responsible for managing ticket queue and escalating issues when needed. Reviews the member experience within the digital banking platforms and makes recommendations for improvements to the platforms.

Responsibilities

• Assist members and staff with technical support over the phone and through digital communication channels (email, secure messages, etc.) on all digital banking products and services:
• Online Banking
• Mobile Banking
• Bill Pay
• Mobile Deposit
• eStatements
• Person to Person Payments
• External Transfers
• Card Controls
• Scheduled Transfers
• MX Money Desktop
• Basic troubleshooting of browser and phone settings
• Provide courteous, prompt and exceptional member service in all communications
• Open support tickets with vendors when necessary
• Manage support ticket queue to ensure that tickets are being actively worked
• Escalate support tickets as necessary to ensure that member issues are being resolved efficiently
• Consistently follow up with members who have reported issues requiring additional research
• Follow up with members who have provided feedback on digital channels through member surveys and other means
• Provide reports, as directed, to show overall trends in member feedback on digital channels and trends in member inquiries
• Review member experience to identify and suggest improvements based on member feedback and communications
• Quality Assurance testing of upgrades prior to deployment
• Maintains superior communication and delivers exceptional experiences to internal and external members

Qualifications

• High school graduate or equivalent
• Minimum of one of year of experience working in a member service capacity at a financial institution
• Demonstrates an ability to manage multiple tasks and maintain priorities within the daily workflow
• Basic knowledge of Microsoft Windows, Word, Outlook and Excel
• Advanced Basic knowledge of common internet browsers and Android and iOS operating systems
• Effective communication skills and team oriented interpersonal skills
• Passion for technology

For consideration, please submit a resume and a cover letter to recruit.memberops.es@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Loan Servicing DMV Representative

Launching your career with Northrop Grumman Federal Credit Union (NGCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Under direct supervision, the Loan Servicing DMV Rep will function as a point of contact for all internal and external DMV and Electronic Title related issues. Candidate must have knowledge of DMV per state guidelines, documentation and associated regulations. Candidate will be responsible for supporting one or more areas including, but not limited to, DMV, collections, loan auditing, consumer, real estate and loan servicing. Candidate will process large quantities of transactions within limited time constraints and must comply with established operational standards and service levels, laws and regulations. Candidate must be responsible for staying current with all applicable policies and procedures. Perform other clerical duties as assigned.

Responsibilities:

• Effectively works with loan officers in perfecting DMV titles
• Receives DMV packets from the loan department, review for accuracy, follow-up and complete fee submissions in a timely manner
• Process and prepare appropriate vehicle registration forms to assure NGFCU receives certificate of title and member receives valid registration
• Ensure that all title and registration work are audited according to company policy and procedures
• Review and verify the releasing of all secured titles to appropriate parties
• Accurately records title notes to maintain quality record keeping in Dealertrack
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle title and interpret titling regulations in each state for which vehicles are processed
• Participate in various seminars to stay abreast of changing DMV regulations
• Develop and maintain an ongoing and effective relationship with DMV, vendors, dealers and regulatory agencies to obtain titles, and solve problems in a timely manner
• Assist members, employees, and clients by answering questions related to accounts, procedure, and services
• Perform calculation of DMV fees and clerical functions
• Prepare auditing report of all DMV titles processed for management review
• Perform periodic analysis of ELT system, report discrepancies and make appropriate recommendations to improve process
• Process end-of-day balancing
• Assist with general loan servicing department duties, as assigned

Qualifications:

• High school graduate or equivalent
• Two years in a financial institution, with an emphasis on vehicle titling, consumer, real estate and loan servicing
• Must be detailed oriented, have excellent organization skills and have the ability to handle multiple tasks
• Basic knowledge of practices and procedures within the areas of concentration
• Working knowledge of MS Windows and ELT System

For consideration, please submit a resume and a cover letter to: recruit.lend@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Loan Servicing Real Estate Representative

Launching your career with Northrop Grumman Federal Credit Union (NGCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Loan Servicing Real Estate Representative in our Gardena, CA location. The Loan Servicing Real Estate Rep will perform a variety of routine and complex duties supporting the servicing and lending departments. Position will be responsible for one or more areas including, but not limited to, loan servicing, consumer lending, real estate, collection, DMV and insurance servicing. Position will process large quantities of transactions within limited time constraints as well as staying current with all applicable policies and procedures.

Responsibilities

• Assist members with daily telephone, email and fax inquiries
• Provide courteous, prompt and exceptional customer service for all member and/or vendor inquiries
• Assist with general and more complex loan servicing department duties, as assigned
• Handle payoff request and process documents for real estate demands, reconveyances and subordinations
• Timely processing of escrow impound account transactions and calculate annual escrow account analysis
• Monitor and recommend action for all collateral with delinquent property taxes and/or HOA dues
• Handles both routine and non-routine real estate account adjustments and corrections
• Assist with deed/mortgage assignments and note allonge for Fannie Mae sellable loan packages
• Assist with the selling of mortgage loans in DNA after delivering to Fannie Mae
• Assist with collections charge off and recovery maintenance
• Handles FRB pledging of loans as assigned
• Process pay by phone payments and reporting
• May assist with insurance, DMV or audit functions within the loan servicing department
• Perform clerical functions including, but not limited to, computer input and typing of designated forms
• Process end-of-day balancing
• Maintain current awareness of appropriate regulation laws, internal policies, procedures and practices
• Participates in training others as assigned and provide support in various areas as needed
• Provide suggestions to improve efficiencies within department and member processes
• Perform other duties as assigned

Qualifications

• Bachelor's degree or equivalent experience
• Five years' experience in a financial institution, with an emphasis on consumer and real estate servicing
• Proficient in reading, writing, arithmetic, and communication abilities
• General familiarity with Fannie Mae guidelines and technology applications
• Basic knowledge of loan collection documentation and associated regulations
• Expert knowledge of practices and procedures within area of concentration
• Must have strong working knowledge of Microsoft Windows

For consideration, please submit a resume and a cover letter to recruit.lend@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Member Service Representative I

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Member Service Representative I for our Aurora, CO location.

Responsibilities

• Responsible for the promotion of credit union products and services
• Assist with daily member inquiries, including, but not limited to, savings rates, loan rates, Mastercard accounts, and account inquiries
• Assists members with all credit union products and services including, but not limited to, share accounts, loan products, term accounts, and IRAs
• Answer basic and non-routine member inquiries regarding credit union policies and procedures
• Resolves both basic and non-routine member inquiries related to transaction errors
• Process loan requests in a timely manner which meets the organization's objectives
• Provides phone support to the members calling the Call Center
• May review and verify the releasing of all regional secured titles to appropriate parties
• Interface with loan officer on behalf of members
• Follow-up and advise members of loan decisions
• Provide basic and routine real estate information
• Insure the completeness and accuracy of all documents received
• Perform clerical functions including data input and typing of designated forms
• Review and process incoming mail
• Supports management in attaining organizational goals and objectives
• Retrieve voice messages from credit union telephone system and distribute as appropriate
• Perform end-of-day branch reconciliation of accounting center, prepare checks received for back office processing, checks disbursed and check signer daily
• Maintain and balance teller drawer daily in accordance with all credit union policies and procedures
• Participate on an ATM balancing team
• May perform as Teller I, Teller II as needed

Qualifications

• High School graduate or equivalent
• Two years' experience within a financial institution with demonstrated success in a sales environment
• Expert knowledge of Teller and MSR functions (new accounts, member service and loan products)
• Assist members with credit union products and services in accordance with all credit union policies and procedures
• Strong organizational and communication skills
• Proficient in Microsoft Word and expert knowledge of the credit union's core system

For consideration, please submit a resume and a cover letter to recruit.branchops.colorado@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Member Service Representative I

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Member Service Representative I for our Promontory, UT location.

Responsibilities

• Responsible for the promotion of credit union products and services
• Assist with daily member inquiries, including, but not limited to, savings rates, loan rates, Mastercard accounts, and account inquiries
• Assists members with all credit union products and services including, but not limited to, share accounts, loan products, term accounts, and IRAs
• Answer basic and non-routine member inquiries regarding credit union policies and procedures
• Resolves both basic and non-routine member inquiries related to transaction errors
• Process loan requests in a timely manner which meets the organization's objectives
• Provides phone support to the members calling the Call Center
• May review and verify the releasing of all regional secured titles to appropriate parties
• Interface with loan officer on behalf of members
• Follow-up and advise members of loan decisions
• Provide basic and routine real estate information
• Insure the completeness and accuracy of all documents received
• Perform clerical functions including data input and typing of designated forms
• Review and process incoming mail
• Supports management in attaining organizational goals and objectives
• Retrieve voice messages from credit union telephone system and distribute as appropriate
• Perform end-of-day branch reconciliation of accounting center, prepare checks received for back office processing, checks disbursed and check signer daily
• Maintain and balance teller drawer daily in accordance with all credit union policies and procedures
• Participate on an ATM balancing team
• May perform as Teller I, Teller II as needed

Qualifications

• High School graduate or equivalent
• Two years' experience within a financial institution with demonstrated success in a sales environment
• Expert knowledge of Teller and MSR functions (new accounts, member service and loan products)
• Assist members with credit union products and services in accordance with all credit union policies and procedures
• Strong organizational and communication skills
• Proficient in Microsoft Word and expert knowledge of the credit union's core system

For consideration, please submit a resume and a cover letter to recruit.branchops.utah@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Member Service Representative I/II

Launching your career with Northrop Grumman Federal Credit Union (NGCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Member Service Representative I/II for Fair Lakes, VA location.

Responsibilities

• Responsible for the promotion of credit union products and services
• Assist with daily member inquiries, including, but not limited to, savings rates, loan rates, Mastercard accounts, and account inquiries
• Assists members with all credit union products and services including, but not limited to, share accounts loan products, term accounts, and IRAs
• Answer basic and non-routine member inquiries regarding credit union policies and procedures
• Resolves both basic and non-routine member inquiries related to transaction errors
• Process loan requests in a timely manner which meets the organization's objectives
• Provides phone support to the members calling the Call Center
• May review and verify the releasing of all regional secured titles to appropriate parties
• Interface with loan officer on behalf of members
• Follow-up and advise members of loan decisions
• Provide basic and routine real estate information
• Insure the completeness and accuracy of all documents received
• Perform clerical functions including data input and typing of designated forms
• Review and process incoming mail
• Supports management in attaining organizational goals and objectives
• Retrieve voice messages from credit union telephone system and distribute as appropriate
• Perform end-of-day branch reconciliation of accounting center, prepare checks received for back office processing, checks disbursed and check signer daily
• Maintain and balance teller drawer daily in accordance with all credit union policies and procedures
• Participate on an ATM balancing team
• May perform as Teller I, Teller II as needed

Qualifications

• High School graduate or equivalent
• Two years' experience within a financial institution with demonstrated success in a sales environment
• Expert knowledge of Teller and MSR functions (new accounts, member service and loan products
• Assist members with credit union products and services in accordance with all credit union policies and procedures
• Strong organizational and communication skills
• Proficient in Microsoft Word and expert knowledge of the credit union's core system

For consideration, please submit a resume and a cover letter to recruit.branchops.east@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Member Service Representative (MSR)

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in Rancho Bernardo, CA. The MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

US citizenship is required to meet sponsor badging requirements to gain access to all Credit Union facilities.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate. Resumes should be sent to Recruit.BranchOps.LA.SD@ngfcu.us.

Member Service Representative

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in Rolling Meadows, IL. The MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate. Resumes should be sent to branchops.rm@ngfcu.us.

Member Service Representative (MSR)

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in Linthicum Heights, MD. The MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

US citizenship is required to meet sponsor badging requirements to gain access to all Credit Union facilities.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate. Resumes should be sent to Recruit.BranchOps.East@ngfcu.us.

Mortgage Loan Underwriter

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

NGFCU is currently seeking a highly motivated Mortgage Loan Underwriter in our Gardena, CA office.

Responsibilities:

• Reviewing and underwriting loan applications for acceptability considering credit union policies and procedures and within acceptable limits of risk
• Assess the risk of a loan and make an approval or decline decision based on the quality of the data in the loan file
• Ensure real estate requests satisfy guidelines set by NGFCU, its investors and federal regulations
• Accurate and timely underwriting of real estate requests for first mortgage loans (purchase and refinance transactions)
• Staying current with all applicable policies and procedures

Qualifications:

• Bachelor's degree in Business or comparable field of study and two years of underwriting experience with a financial institution or;
• AA degree and minimum seven years of increased underwriting experience and authority
• Expert knowledge of Real Estate Loan Department operations, including, but not limited to, member resolution, account documentation, and loan origination systems
• Exceptional analytical and organizational skills, with an emphasis on positive member communication
• Must have demonstrated capability of successfully managing a mortgage lending pipeline with a progressively increased level of productivity and efficiency with all mortgage loan products
• Must demonstrate outstanding time management skills and strong communications skills
• Must be proficient in Microsoft Office
• A thorough knowledge of common real estate lending compliance requirements is a must

For consideration, please submit a resume and a cover letter to recruit.re@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Teller II

Launching your career with Northrop Grumman Federal Credit Union (NGCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Generous incentive opportunities
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Teller II in its Linthicum Heights, Maryland branch. The Teller II will be responsible for performing assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, receiving and disbursing funds in accordance with all credit union policies and procedures, processing mail transactions, and processing authorized account changes.

Successful candidates will have a successful record of accomplishment of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day.

With a committed focus on delivering high quality member service, the Teller must bring a strong work ethic, strong analytical skills and the ability to develop strong relationships with internal and external members.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a credit union or bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

For consideration, please submit a resume and a cover letter to recruit.branchops.east@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Training and Instructional Design Specialist

Northrop Grumman Federal Credit Union is currently seeking an experienced, creative and engaging Training and Instructional Design Specialist. The successful candidate will design and develop material for training and development programs, including manuals, handbooks, learning activities, visual aids and reinforcement tools. They will administer programs by conducting training activities and authoring eLeanings via Articulate Storyline.

Responsibilities:

• Able to create a positive learning environment by incorporating a variety of learning methodologies, which align solutions with course objectives and learner needs
• Facilitates virtually, new hire orientating support and new hire system/product knowledge training
• Designs, develops and delivers training and development efforts via various delivery channels including eLearning and Virtual Training
• Maintains in-depth, expert level knowledge of credit union policies, procedures, systems, product and services to primarily support branches and other department
• Responsible for creating, maintaining and updating training materials including PowerPoints, visual aids, handouts, exercises, videos, evaluations and tests
• Works with direct Manager and Department Leaders to coordinate and schedule employees for onsite and offsite training workshops
• Maintains records, monitors and reports progress of employees under guidance during training and development periods

Qualifications:

• Bachelor's degree required, or High School Diploma and equivalent work experience within Learning and Development may be considered
• Minimum of 3 years of financial institution experience with 1 year of which being in a lead-level role and 2 plus years of experience within Learning and Development
• Demonstrated success in developing, conducting and assessing training programs, virtual eLearning and instructor led
• Excellent knowledge of Adult Learning Theories such as A.D.D.I.E and Instructional Design models
• Knowledge of Financial functions including Teller, MSR functions, new accounts, member service, loan products, and credit union systems and programs
• DNA knowledge a plus
• Solid knowledge of course development software (Articulate preferred) and at least one Learning Management System
• Highly effective and engaging presentation skills and innovative training design skills
• Ability to successfully communicate with staff at all levels of the organization effectively and respectfully

We have been a leader in the industry for over 70 years, and we are growing at record pace. We are one of the strongest credit unions in the country and we understand that our employees are one of our most valuable assets. Therefore, we provide a generous, competitive compensation and benefits program that focuses on providing work-life balance and is designed to support a world-class team!

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

For consideration, please submit a resume and a cover letter to share with us why you are interested in this exciting opportunity, and describe the skills and experience you possess that make you the best-qualified candidate to: hr@ngfcu.us.

NGFCU is an Equal Opportunity Employer