Location: Remote

Call Center Representative I

Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks

• Competitive base salary structure
• Employer matching 401k plan

Health and Welfare

• Medical insurance plans including HMO and PPO options
• Dental and Vison Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Call Center Representative I that will work remotely. The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures.

Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions. Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products.

With a committed focus on delivering a high quality of member service, the Call Center Representative must bring a strong work ethic and the ability to develop strong, professional relationships with internal and external members. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service, analytic capabilities and the demonstrated ability to research and respond to routine member inquiries.

If you are interested in joining the NGFCU Team please submit a resume and a cover letter to recruit.memberops.cc@ngfcu.us describing why you are interested in the position, the skills you have related to the position, and why you feel you are a strongly qualified candidate.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Location: Gardena, CA

Commercial Mortgage Underwriter (CMU)

As NGFCU's Commercial Mortgage Underwriter (CMU), you will support the overall management of NGFCU's commercial real estate (CRE) loan participation portfolio. In this role, the CMU will primarily perform underwriting and due diligence on prospective commercial mortgage loan participation purchases and perform ongoing monitoring of existing portfolio positions. The CMU makes loan purchase recommendations and provides periodic loan review findings to the Director of CRE and NGFCU Investment Committee. The CMU also provides analytical support for portfolio-level analytics and reporting.

To be considered for this key role, a Bachelor's degree in Business, Finance or related field is preferred. You must have 1-3 years' experience evaluating commercial mortgage loans and underlying property collateral. Be familiar with commercial mortgage origination, underwriting and risk management practices. Possess a strong understanding of common investment real estate and finance concepts including LTV, DSCR, Cap Rate, Amortization, IRR, DCF, and NPV. A strong desire to learn and demonstrated interest in investment real estate finance may substitute for direct experience in the above qualifications. Proficiency in Microsoft Excel is required.

The successful candidate will have exemplary organizational and time management skills and possess strong Microsoft Office knowledge and computer skills. Must communicate and work independently as well as in a collaborative manner. Must have the ability to model property cashflows and make independent conclusions of property income, value and debt-service capacity. Be a curious learner; particularly about investment real estate and investment real estate finance.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan and additional employer contribution
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

If you are interested in joining the NGFCU team, please submit a resume and a cover letter to HR@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Location: Gardena, CA

As NGFCU's leader for business intelligence and data analytics, you will be responsible to identify and implement data analytics applications for the credit union by (a) collaborating with business leaders to meet their needs and (b) discovering new ways to take advantage of the data through your own investigations. You will be responsible to create, through the selection, deployment and upgrade of vendor capabilities, the integrated data sources that will enable the fulfillment of these needs, as well as the data visualization, analysis and dashboarding techniques necessary to exploit the integrated data warehouse. You will oversee "superuser" data application developers and business intelligence analysts on both a centralized basis and across the various departments / data users. You will implement data governance and data management protocols in support of these objectives. The ideal candidate will be a leader and a curious and creative problem solver that seeks out the toughest challenges. You will have a passion for data mining, predictive analytics, business intelligence, and the improvement of decision-making processes. You will have the ability to see solutions in large data sets and to rally a team of data analysts and the organization at large to implement high-quality, data-driven decisions. You will have the ability to translate complex analytical and technical concepts to non-technical employees. You will work closely with the Operations, IT, Marketing, Business Development and Finance organizations at all levels, as well as Executive Management.

Skills & Experience

Qualified candidates must have a Bachelor's Degree. A Master's degree in applied math, statistics, computer science, data science or related fields is highly desired. Ten or more years of experience in the field required. Proficient knowledge of the tools and techniques required to achieve the organization's data analytics objectives and a proficient level of business acumen in the financial services industry. Must be comfortable interfacing with senior management and/or non-technical members of the team. Must have excellent written and verbal communication and strong problem resolution skills, advanced technical skills and strong project management capabilities.

Northrop Grumman Federal Credit Union (NGFCU) is a member-owned financial cooperative that exists to provide efficient, convenient, attractively priced financial products and services to our members. We have been a leader in the industry for over 70 years, and we pride ourselves on the excellent service and competitive products we offer to loyal members. Launching your career with NGFCU means being a valued team member at one of the strongest credit unions in the country. At NGFCU we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Eligible for incentive bonus
• Employer matching 401k plan and additional employer contribution
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

If you are interested in joining the NGFCU team, please submit a resume and a cover letter to hr@ngfcu.us.

Location: Gardena, CA

As Northrop Grumman Federal Credit Union's (NGFCU’s) lead Fraud Analyst/Investigator, you will be responsible for the credit union's fraud prevention, detection and investigation activities.

Fraud prevention responsibilities include developing lessons learned from observed fraud incidents, recommending changes to systems, procedures and training to incorporate these lessons, and working with the Training Department and others to ensure credit union staff is fully aware of and trained on these changes and on fraud in general.

Fraud detection responsibilities include expert usage of the Verafin fraud analysis system including evaluating alerts and establishing cases. Your work with the Verafin system will include monitoring real time queues and identifying high-risk transactions within the business portfolio, and will also include identifying and implementing changes to Verafin system usage in terms of data improvements, threshold changes and suggested improvements to the functioning of alerts. You will observe member transactions to identify fraudulent activity such as account take over, identity theft, theft and similar other risks as well as identify fraudulent transactions and cancel them from further processing. You will interact with members, financial institutions and law enforcement to validate information and to confirm or cancel authorizations.

Fraud investigation responsibilities include working with executives, managers and staff to address active fraud and evaluate root causes of incidents. You will bring Verafin cases to completion, and work with law enforcement as necessary. You will use your experience to develop lessons learned from fraud incidents.

Other responsibilities include but are not limited to:

• Resolve member issues and constantly monitor member and transactional records to identify unauthorized transactions and fraudulent accounts
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems
• Investigate successful and unsuccessful fraud attempts
• Ensure confidentiality of all information collected during investigation
• Identify fraud trends by analyzing accounts and transaction patterns and develop system improvements to prevent fraudulent activities
• Recommend anti-fraud processes for changing transaction patterns and trends
• Monitor accounts for elder fraud, new account fraud, deposit fraud, loan fraud, check fraud and account takeover fraud. Take appropriate action when fraud is observed to prevent further loss to the Credit Union or member.
• Assist in the monitoring of account activity for suspicious patterns and activity; recommend when to file Suspicious Activity Reports (SARs)
• Assume responsibility for establishing and maintaining effective communication and coordination with credit union staff and management
• Assist credit union staff as needed
• Keep management informed of department activities, and any significant problems or concerns

Skills and Experience

• Bachelor's degree preferred or equivalent work experience of 8 or more years of credit union or banking experience including a minimum 5 years of experience in fraud research
• The ideal candidate will have a thorough understanding of the Verafin Fraud Analyst software and its capabilities
• Effective written and verbal communication skills with the ability to prepare internal communications relevant to investigation findings
• Excellent reading, writing, and math skills
• Exceptional record-keeping and organizational skills are required
• Must have a working knowledge of Microsoft Windows, core and loan origination systems
• Excellent analytical, organizational, and report writing skills
• Ability to troubleshoot system problems as necessary
• Ability to communicate effectively with law enforcement as needed
• Due to the sensitive nature of the assigned duties, the ability to maintain discretion and confidentiality are an absolute requirement

Northrop Grumman Federal Credit Union (NGFCU) is a member-owned financial cooperative that exists to provide efficient, convenient, attractively priced financial products and services to our members. We have been a leader in the industry for over 70 years, and we pride ourselves on the excellent service and competitive products we offer to loyal members. Launching your career with NGFCU means being a valued team member at one of the strongest credit unions in the country. At NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan and additional employer contribution
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

If you are interested in joining the NGFCU team, please submit a resume and a cover letter to hr@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Location: Gardena, CA

Mortgage Underwriter

As NGFCU's Mortgage Underwriter, you will be responsible for reviewing and underwriting loan applications for acceptability considering credit union policies and procedures and within acceptable limits of risk. The Underwriter will assess the risk of a loan and make an approval or decline decision based on the quality of the data in the loan file. The Mortgage Underwriter will ensure real estate requests satisfy guidelines set by Northrop Grumman Federal Credit Union (NGFCU), its investors and federal regulations. The Mortgage Underwriter is responsible for the accurate and timely underwriting of real estate requests for first mortgage loans (purchase and refinance transactions) and is responsible for staying current with all applicable policies and procedures.

To be considered for this key role, you must have a Bachelor's degree in Business or comparable field of study, and a minimum of two years of underwriting experience within a financial institution, or an Associate's degree and minimum of seven years of increased underwriting experience and authority.

The successful candidate will have expert knowledge of Real Estate Loan Department operations, including, but not limited to, member resolution, account documentation, and loan origination systems. Also, exhibit exceptional analytical and organizational skills, with an emphasis on positive member communication.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

Salary and Perks:

• Competitive base salary structure
• Employer matching 401k plan and additional employer contribution
• Paid Weekly

Health and Welfare:

• Medical insurance plans including HMO and PPO options
• Dental and Vision Plan options
• Flexible Spending Account options
• Company-paid Life Insurance
• Short and Long-Term Disability Plan
• Generous Paid Time Off and Paid Sick Leave Program
• Average of eight paid holidays per year

If you are interested in joining the NGFCU team, please submit a resume and a cover letter to Recruit.RE@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Location: Gardena, CA

Network Administrator

Northrop Grumman Federal Credit Union (NGFCU) has an exciting opportunity for a strong and effective Network Administrator in our Gardena, California office. This position will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for all Credit Union networks applying reasonable discretion and independent judgment. This includes, but is not limited to the following:

• Performs hardware and virtualized server setup, installation and configuration of the OS, new releases and upgrades
• Researches and resolves all network issues, managing and administrating all operating systems, telecommunications, communications and connection solutions and their corresponding or associated software
• Provide timely support to users and training to the credit union staff
• Works with management, departments, staff and vendors to support information technology initiatives
• Manages and insures the integrity of host computers and databases
• Develops strategies for client/server implementations, and architects the infrastructure required to support those strategies

The Network Administrator is a technical expert in the area of network administration including systems administration, investigating and analyzing feasibility of network requirements, and developing network specifications. The preferred candidate must be able to establish and implement network systems best practices and solutions, and provide an exceptional level of service to all Credit Union departments.

Qualified candidates must have the ability to perform duties independently in the absence of a supervisor with sound judgment to know when to engage management in escalated circumstances that may fall outside of the scope of the position's authority. The preferred candidate has progressive knowledge in credit union policies, procedures and compliance laws.

This position requires a candidate with strong oral and written communication skills, and the ability to prepare and deliver clear and concise presentations, reports and project management documentation is required. The Network Administrator is a highly motivated individual with exceptional prioritization, organizational, and time management skills.

The candidate must have a Bachelor's degree in Computer Science or equivalent work experience in network administration and support. The positon requires a person that has minimum of 5 to 7 years of experience in the field of network and systems administration, has the ability to travel up to 30% of the time, and has a valid driver's license and reliable transportation.

Physical Abilities:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop kneel, crouch, and crawl. The associate must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Compensation and Benefits:

Compensation is commensurate with experience. NGFCU offers a competitive compensation and a rich benefits package including medical, dental, vision, long-term disability, short-term disability, life insurance and AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best qualified candidate. Interested candidates should forward their resumes and cover letters to Recruit.IT@ngfcu.us. Please include "Network Administrator" in the subject line of the email.

US citizenship & US Passport is required to meet sponsor badging requirements to gain access to all Credit Union facilities.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.