Careers

NGFCU is currently seeking a highly skilled team player to lead in the role of a Branch Manager. In this critical role, you will be responsible for providing leadership at our branch in Roy or Promontory , UT. Duties include being fully responsible for the member service and sales activities, including business development, branch operations and regulatory compliance.

Requirements

This position is a member of the Management Team and requires a results oriented leader who works well independently, and in a collaborative environment. The successful candidate must have strong leadership and team-building skills, strong written and verbal communication skills and proven problem-solving and analytic capabilities in a credit union environment. The successful candidate will have exemplary service skills, the ability to lead by example, and must possess a strong level of expertise in Microsoft Office and Outlook.

You must be a self-motivated and experienced leader with prior management experience within the financial services industry. Our preferred candidate will have prior experience in credit union branch operations and consumer lending with a proven track record of success in developing, motivating and supporting staff.

Qualified candidates must have a Bachelor’s Degree and/or completion of a CU management program or equivalent experience. Minimum of 3 years of Branch Management experience, preferably with a credit union or financial institution.

Responsibilities

With a committed focus on delivering high quality member service, the Branch Manager must bring strong leadership skills, a vision and execution strategy of excellence, and the ability to develop and implement successful strategies to further grow branch service and sales levels. The preferred candidate will be an innovative leader with the capability of improving processes and staff performance to enhance member service. Successful candidates will be able to lead a team that is excellent at providing quality member service, and promoting our products and services. This will be accomplished through planning, leading, directing, organizing, and overseeing branch operations in the Palmdale branch.

We are interested in candidates that are proactive, innovative thinkers. Highly motivated team members that possess a strong desire to assist our members with financial guidance in a positive and professional manner.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to recruit.branchops.utah@ngfcu.us.

NGFCU is an Equal Opportunity Employer

NGFCU is currently seeking a Branch Supervisor who will be responsible for providing leadership at our branches in Virginia and Maryland. Under the direction of the Director of Branch Operations, the Branch Supervisor will be responsible for leading, directing, organizing and overseeing the branch's operations, member service and sales activities for seven (7) small onsite branches.

With a committed focus on delivering high quality member service, the Branch Supervisor must bring strong leadership and the ability to develop and implement successful strategies to further grow branch service and sales levels. The preferred candidate will be an innovative leader with the capability of improving processes and staff performance to enhance member service.

This position is a member of the Management Team and requires a results oriented leader who works well in a collaborative environment. The successful candidate must have strong written and verbal communication skills with a level of comfort speaking to front-line staff, as well as all levels of Credit Union management. Proven problem-solving and analytic capabilities in a credit union environment are essential.

The successful candidate will be a self-motivated and experienced leader with prior supervisory experience within the financial services industry. Our preferred candidate will have prior experience in credit union branch operations and procedures, and consumer lending with a proven track record of success in developing, motivating and supporting staff.

This position requires qualified candidate's to have a minimum of 3 years of previous supervisory experience, preferably with a CU/bank, and the ability to resolve non-routine member inquiries. The successful candidate will have exemplary communication and organizational skills, and at a minimum possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED, however, a bachelor's degree is preferred.

For consideration, please submit a resume and a cover letter to: recruit.branchops.fl@ngfcu.us

NGFCU is an Equal Opportunity Employer

NGFCU is currently seeking a creative and innovative Business Development/Branch Operations Specialist for our Palmdale, CA location. The Business Development/Branch Operations Specialist will be responsible for the promotion of credit union products and services to members by leading webinars and monthly virtual events, by telephone, in-branch, or while representing the credit union at various community and sponsor events. Other responsibilities include, but are not limited to, providing counsel to new and existing members regarding the various credit union services and investment opportunities available, assist members with opening new accounts (Regular Shares, Share Draft, Money Market, Term Accounts, IRAs, etc.) and submitting loan applications. The Business Development/Branch Operations Specialist will cultivate new and maintain existing relationships for all facets of the sponsor organizations and their affiliates.

With a committed focus on delivering high quality member service, the candidate must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers.

This position requires a results oriented and highly self-motivated individual, with the ability to effectively prioritize time and responsibilities. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications. The successful candidate will have exemplary organizational skills and possess intermediate MS skills with strong PowerPoint skills.

Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications. Must feel comfortable hosting virtual meetings and leading webinars for large groups.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience with a Credit Union or bank, and the ability to resolve routine member inquiries. The candidate requires the ability to travel locally, and non-locally, up to 50% of the time, with a valid driver’s license and reliable transportation available for use in accomplishing job requirements.

Qualified candidates must hold a High School Diploma or GED.

For consideration, please submit a resume to recruit.branchops.palmdale@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

NGFCU is currently seeking a Call Center Representative I in its Gardena CA office, Palmdale CA, or Linthicum Heights MD. The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures.

Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions. Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products.

With a committed focus on delivering a high quality of member service, the Call Center Representative must bring a strong work ethic and the ability to develop strong, professional relationships with internal and external members. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries.

If you are interested in joining the NGFCU Team please submit a resume and a cover letter to recruit.memberops.cc@ngfcu.us describing why you are interested in the position, the skills you have related to the position, and why you feel you are a strongly qualified candidate.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NGFCU is currently seeking a Card Service Processor I for our Card Services Department. 

Responsibilities:

Under close direction will be responsible for card & pin orders & return plastics. Assist members in their use of Courtesy Pay. May assist members with transactions and correspondence related to disputes. Process monthly ATM card renewals. Review daily reports to include Pledges, Non-Matching Social Security Numbers, Suffix Validation, Missing Micro Number assure compliance with CU policy/procedures.

• Assist members with basic and routine inquiries relating to Visa Debit/ATM transactions
• Process & open new Visa Debit/ATM card accounts, blocking lost/stolen cards, pin & duplicate card orders & card ordering, payments, monthly re-issues, reporting of lost/stolen cards, billing errors, etc.
• Verify accuracy of member data relating to card re-ordering and new account set-up
• Process changes related to Visa Debit/ATM card accounts
• Interface daily with members and third parties regarding account discrepancies
• Prepare and process plastic card status to Fiserv system via authorization center
• Handle all Courtesy Pay accounts that are eligible for overdraft services.  Mailing out letters, suspend services, fee reversals & payment arrangements
• Participate in ongoing CUES training
• Provide support in various areas as needed

Qualifications:

High school graduate or equivalent. Two years experience within a financial institution must be knowledgeable in Credit Union policies and procedures.  General knowledge of computer data base system and some Microsoft Windows. Effective communication and organizational skills.

For consideration, please submit a resume and a cover letter to recruit.lend@ngfcu.us.

NGFCU is an Equal Opportunity Employer

NGFCU is currently seeking a Collector for our Collections Department. 

Responsibilities

Under established guidelines and procedures will be responsible for the timely collection of delinquent accounts. Will perform tasks within established department policies and procedures to assure delinquency ratio is within parameters established by credit union Board of Directors. Make recommendations in response to member inquiries and discrepancies. Complete documentation for special payment arrangements and arrears. Contribute to the development or revisions of collection processing procedures.  Respond to member inquiries in a timely manner. Perform and document the collection activity on past due accounts, negative share and over-the-limit accounts. Document processing and data quality concerns for department and management review. Responsible for staying current with all applicable policies and procedures.

Skills, Abilities and Qualifications

• High school graduate or equivalent. 
• Two years collection experience. 
• Must be familiar with current bankruptcy laws and have previous experience in representing a credit union or financial institutions in court as needed. 
• Advanced analytical and organizational skills. 
• Exceptional member service and communication skills.
• Ability to manage multiple projects with minimal supervision. 
• Advanced with Microsoft Windows and Spectrum, with an emphasis on spreadsheet analysis. 
• Advanced knowledge of Fair Debt Collection, applicable laws and regulations, and credit union policies and procedures.

Duties and Responsibilities

• Contact members for payment on assigned past due accounts
• Locate and contact members through skip trace and other collection methodologies
• Order and review credit reports to help direct cash flow and budget discussions with assigned accounts
• Make recommendations in regards to delinquent accounts for management review
• Negotiate and establish repayment process within defined organizational guidelines
• Maintain clear and concise documentation using the on-line collection system for all member contacts
• Function as point of contact for member inquiries regarding loan and share accounts as they relate to credit union collection practices
• Communicate and interface efficiently and effectively with law enforcement agencies, judicial departments, peer collectors, and repossession vendors
• Review and analyze records and transactions to resolve payment discrepancies
• Prepare and process fraud or suspicious activity reports as necessary, based on account research and review
• Prepare and process required reporting data for management review
• Provide support in various areas as needed

Proof of full vaccination for COVID-19 may be required as NGFCU is located on Federal Contractor sites. 

For consideration, please submit a resume and a cover letter to recruit.lend@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

As a Data Analyst you will be responsible for collaborating with leadership to identify data analytics opportunities, and to design, develop and deliver reports, dashboards and analytical projects. You will design innovative analytic approaches to test hypotheses, extract actionable insights by identifying patterns in structured and unstructured data, and develop recommendations to drive business performance. You will be instrumental in leading the use of analytics as a critical value driver across our organization.

Requirements

• Bachelor’s Degree from a four-year college or university; or ten (10) years of progressive experience with the implementation, operation, programming and development of data and business intelligence solutions, or an equivalent in a related field, or the equivalent combination of training, education and experience.
• Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, related analytical tools and programming languages. Extensive experience in problem resolution including determining root cause, scope and scale of issues. Experience working in an Agile development and project management environment.
• Advanced skill interpreting, extrapolating, interpolating data and SQL skills. Understanding and communicating data presented in models, charts, and tables and transforming it into a format that is useful to the business and aids effective decision making.
• Knowledge of various data structures and the ability to manipulate data within visualization tools such as Tableau, Oracle BI, or Microsoft Power BI. Data warehousing, data cleaning, and other analytical techniques required for data usage.
• Effective skill in the use of measurement and statistical practices to analyze current and historical data to make predictions, identify risks, and opportunities enabling better decisions on planned/future events.  Knowledge of the process of sourcing raw data and cleansing techniques.

Responsibilities

• Develop dashboards and KPIs for various departments within the organization.  Develop new and/or modify existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements.
• Analyze and summarize business operations, customer and/or economic data in order to improve business intelligence, optimize operating effectiveness and predict business outcomes.
• Evaluate and define functional requirements for data analytics and business intelligence (BI) solutions.
• Design data models and architecture to facilitate the extraction, transformation and loading of large data sets into destination applications to meet business objectives.
• Retrieve, analyze and validate data and test accuracy of reported results.
• Work directly with project leads to understand requirements and propose key analytics solutions to drive effective decision-making and influence business objectives.
• Produce actionable reports that demonstrate key performance indicators, identify areas of improvement for current operations, and show root cause analysis of problems.
• Identify trends and patterns in business data; create data visualizations to support business decision making.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and to recruit.it@ngfcu.us.

NGFCU is an Equal Opportunity Employer

As a Data Scientist you will apply your skills in programming, modeling, AI and machine learning to cutting-edge problem-solving in financial services using predictive and prescriptive analytics. You will work to develop the right set of questions and hypotheses, using the appropriate tools and skills to derive the best information to address both internal and external customer needs.

You will bring technical expertise in data science, forecasting, and optimization methods and experience with implementation of ML. You will focus on developing and delivering machine learning and time series models and optimization solutions that drive business optimization, operational efficiency, and innovation.

The scope of work will be central to critical aspects of the credit union’s success, such as optimizing member engagement; evaluating credit risk, underwriting practices and product pricing; predicting delinquencies; targeted marketing; providing early warning signs of member attrition and actions needed; and developing or evaluating new techniques to serve the membership.

Position Requirements

• 5+ years business and/or academic experience working with and analyzing large data sets to solve problems with demonstrated independent project responsibility.
• A PhD or MS in a quantitative field (e.g., Economics, Statistics, Engineering, Natural Sciences, Operations Research, Computer Science, Software Engineering).
• Expert knowledge of a scientific computing language (Python) and SQL.
• Experience with the AZURE ML and AWS ML is a plus but not required.
• Strong knowledge of statistics, machine learning and optimization.
• Demonstrated track record of identifying, scoping and carrying out complex data science projects with cross-functional collaboration and quantified results.
• Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner.
• A desire to change the financial world for the better and a real desire to help people find success in life and finances.
• A strong desire to have fun working on very challenging problems. We have a highly collaborative culture of curiosity and celebrating each other's insights and achievements!

Position Responsibilities

• Partner with key business stakeholders to develop ML/AI strategy and roadmap and develop and execute plans to deliver business results.
• Build production machine learning models for our core business; your models will be the basis for lending decisions, product personalization, and marketing strategy.
• Work closely with the Business Development, Branch Operations, Finance, Marketing, and Member Experience teams to shape the future of our products using scientific rigor to build solutions.
• Design, implement, productionize and deploy innovative data science solutions to bring to life data-driven decisions at scale.
• Drive the development and inclusion of new innovative data sources and features, and refine existing data sources and features.
• Uncover psychological and behavioral markers of positive financial outcomes to help educate members, facilitate positive habit formation, and increase the utility of our products and services.
• Communicate your results, analyses, and findings by incorporating them into a larger story, rather than just reporting data and metrics.
• Be a thought pioneer in new and ongoing directions of scientific research and implementation at the company level.
• Assists with more complex strategic credit risk analysis for the credit union's lending portfolio.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and to recruit.it@ngfcu.us

NGFCU is an Equal Opportunity Employer

NGFCU is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our branch located in Aurora, CO. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regard to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. Notary license is a plus. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

For consideration, please submit a resume and a cover letter to recruit.branchops.colorado@ngfcu.us..

NGFCU is an Equal Opportunity Employer

NGFCU is currently seeking a Member Service Representative I/II in Chandler, Arizona.

Responsibilities:

• Responsible for the promotion of credit union products and services
• Assist with daily member inquiries, including, but not limited to, savings rates, loan rates, Mastercard accounts, and account inquiries
• Assists members with all credit union products and services including, but not limited to, share accounts loan products, term accounts, and IRAs
• Answer basic and non-routine member inquiries regarding credit union policies and procedures
• Resolves both basic and non-routine member inquiries related to transaction errors
• Process loan requests in a timely manner which meets the organization’s objectives
• Provides phone support to the members calling the Call Center
• May review and verify the releasing of all regional secured titles to appropriate parties
• Interface with loan officer on behalf of members
• Follow-up and advise members of loan decisions
• Provide basic and routine real estate information
• Ensure the completeness and accuracy of all documents received
• Perform clerical functions including data input and typing of designated forms
• Review and process incoming mail
• Supports management in attaining organizational goals and objectives
• Retrieve voice messages from credit union telephone system and distribute as appropriate
• Perform end-of-day branch reconciliation of accounting center, prepare checks received for back-office processing, checks disbursed and check signer daily
• Maintain and balance teller drawer daily in accordance with all credit union policies and procedures
• Participate on an ATM balancing team
• May perform as Teller I, Teller II as needed

Qualifications:

• High School graduate or equivalent.
• Two years’ experience within a financial institution with demonstrated success in a sales environment.
• Expert knowledge of Teller and MSR functions (new accounts, member service and loan products).
• Assist members with credit union products and services in accordance with all credit union policies and procedures.
• Strong organizational and communication skills.
• Proficient in Microsoft Word and expert knowledge of the credit union’s core system.

For consideration, please submit a resume and a cover letter to recruit.branchops.az@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Member Service Representative I/II (MSR) who will be responsible for supporting our NGFCU branch located in El Segundo, CA. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regard to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications. This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. Notary license is a plus. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

For consideration, please submit a resume and a cover letter to recruit.branchops.southbay@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NGFCU is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in Manhattan Beach, CA. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regard to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. Notary license is a plus. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

For consideration, please submit a resume and a cover letter to recruit.branchops.southbay@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NGFCU is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in Redondo Beach, CA. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regard to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. Notary license is a plus. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

For consideration, please submit a resume and a cover letter to recruit.branchops.southbay@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Member Service Representative (MSR) who will be responsible for supporting our NGFCU branch located in Rancho Bernardo, CA. Under limited supervision, the MSR will be responsible for the promotion of credit union products and services to members either through the phone or in person. The successful candidate will provide counsel to new and existing members in regards to the various credit union services and investment opportunities available, with an emphasis on current promotions. The MSR will perform assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, member inquires, processing mail, authorized account changes, counter member transactions, and processing loan applications. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.

With a committed focus on delivering high quality member service, the MSR must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels.

This requires a results oriented and motivated individual. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications.

The successful candidate will be a self-motivated individual with prior experience within the financial services industry. Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.

For consideration, please submit a resume and a cover letter to provide additional information regarding why you are interested in the position for which you applied, the skills you have related to the position, and why you feel you are the best-qualified candidate. Resumes should be sent to Recruit.BranchOps.LA.SD@ngfcu.us

NGFCU is an Equal Opportunity Employer

NGFCU is currently seeking a Teller II in its Gardena, CA branch. The Teller II will be responsible for performing assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, receiving and disbursing funds in accordance with all credit union policies and procedures, processing mail transactions, and processing authorized account changes.

Successful candidates will have a successful record of accomplishment of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day.

With a committed focus on delivering high quality member service, the Teller must bring a strong work ethic, strong analytical skills and the ability to develop strong relationships with internal and external members.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

For consideration, please submit a resume and a cover letter to recruit.branchops.gardena@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

NGFCU is currently seeking a Teller II in its Los Angeles, CA branch. The Teller II will be responsible for performing assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, receiving and disbursing funds in accordance with all credit union policies and procedures, processing mail transactions, and processing authorized account changes.

Successful candidates will have a successful record of accomplishment of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day.

With a committed focus on delivering high quality member service, the Teller must bring a strong work ethic, strong analytical skills and the ability to develop strong relationships with internal and external members.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

For consideration, please submit a resume and a cover letter to recruit.branchops.la.sd@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

NGFCU is currently seeking a Teller II in its Palmdale, CA branch. The Teller II will be responsible for performing assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, receiving and disbursing funds in accordance with all credit union policies and procedures, processing mail transactions, and processing authorized account changes.

Successful candidates will have a successful record of accomplishment of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day.

With a committed focus on delivering high quality member service, the Teller must bring a strong work ethic, strong analytical skills and the ability to develop strong relationships with internal and external members.

This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.

Qualified candidates must hold a High School Diploma or GED.

For consideration, please submit a resume and a cover letter to recruit.branchops.palmdale@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Qualifications

• High school graduate or equivalent
• Two years in a financial institution, with an emphasis on vehicle titling, consumer, real estate, and loan servicing
• Advanced knowledge of DMV processes, regulations, and policies but not limited to loan processing and auditing of all consumer loan products
• Must be detailed oriented, have excellent organization skills, and have the ability to handle multiple tasks
• Basic knowledge of practices and procedures within the areas of concentration
• Working knowledge of Collateral Managing Services – DealerTrack, Microsoft Word, the loan origination system, and all lending related systems

Responsibilities

Under limited direction will be responsible for perfecting consumer lending titles and liens including, but not limited to auditing, daily operations support, and problem solving as needed. Performs perfecting title for all vehicle loans, quality control functions and provides recommendation to management based on incomplete funding packet as well as audit findings. Knowledge of DMV multi- state guidelines, documentation, and associated regulations. Comply with established operational standards and service levels, laws, and regulations. Responsible for staying current with all applicable policies and procedures. Perform other clerical duties as assigned.

• Effectively works with Loan Processors in perfecting vehicle titles
• Receives DMV packets from the Loan Processor, review for accuracy, follow-up and complete fee submissions in a timely manner
• Process and prepare appropriate vehicle registration forms to assure NGFCU receives certificate of title and member receives valid registration
• Ensure that all title and registration work is audited according to company policy and procedures
• Review and verify the releasing of all secured titles to appropriate parties
• Accurately records title notes to maintain quality record keeping in DealerTrack
• Resolve titling issues through interaction with DMV, vendors, customers, dealers, and regulatory agencies
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle title and interpret titling regulations in each state for which vehicles are processed
• Participate in various seminars to stay abreast of changing DMV regulations
• Develop and maintain an ongoing and effective relationship with DMV and acts as a liaison to obtain titles, and solve problems timely
• Assist members, employees, and clients by answering questions related to accounts, procedure, and services
• Provide courteous, prompt, and exceptional customer service for all member and/or vendor inquiries
• Monitor and update consumer loans, as necessary, based on assigned reports
• Handle a variety of member inquiries regarding vehicle title and application status
• Prepare auditing report of all DMV titles processed for management review
• Assist in the training of staff to assure compliance with all current DMV regulations
• Perform periodic analysis of ELT system, report discrepancies and make appropriate recommendations to improve process
• Perform clerical functions including, but not limited to, computer input and typing of designated forms
• Responsible for the promotion of credit union products and services
• Perform auditing on funded loans
• Effectively communicate escalation of problems and documentation issues
• Ensure the completeness and accuracy of all funding packets received
• Responsible for staying current with all applicable policies and procedures
• Assist in internal and external audits as needed
• Review and process incoming member communication; including but not limited to, voice mail, U.S. mail, and email
• Provides recommendation to management on staff training opportunity
• Participate in department and organization meetings as directed
• Maintains member and other sensitive information with confidentiality
• Work independently to meet task and project requirements with minimal supervision
• Provide support in various areas as needed

For consideration, please submit a resume and a cover letter to recruitment@ngfcu.us.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.