Careers

Location: Linthicum Heights, Maryland

Summary of Primary Functions

NGFCU is currently seeking a highly skilled team player to lead in the role of a Branch Manager. In this critical role, you will be responsible for providing leadership at our branch in Linthicum Heights, MD. Duties include being fully responsible for the member service and sales activities, including business development, branch operations and regulatory compliance.

With a committed focus on delivering high quality member service, the Branch Manager must bring strong leadership skills, a vision and execution strategy of excellence, and the ability to develop and implement successful strategies to further grow branch service and sales levels. The preferred candidate will be an innovative leader with the capability of improving processes and staff performance to enhance member service. Successful candidates will be able to lead a team that is excellent at providing quality member service, and promoting our products and services. This will be accomplished through planning, leading, directing, organizing and overseeing branch operations in the Palmdale branch.

We are interested in candidates that are proactive, innovative thinkers. Highly motivated team members that possess a strong desire to assist our members with financial guidance in a positive and professional manner.

Requirements

• Qualified candidates must have a Bachelor’s Degree and/or completion of a CU management program or equivalent experience.
• Minimum of 3 years of Branch Management experience, preferably with a credit union or financial institution.
• This position is a member of the Management Team and requires a results oriented leader who works well independently, and in a collaborative environment.
• The successful candidate must have strong leadership and team-building skills, strong written and verbal communication skills and proven problem-solving and analytic capabilities in a credit union environment.
• The successful candidate will have exemplary service skills, the ability to lead by example, and must possess a strong level of expertise in Microsoft Office and Outlook.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Branch Manager: $71,458 - $107,187

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

For consideration, please submit a resume to HR@ngfcu.us.

Location: Linthicum Heights, Maryland

Summary of Primary Functions

NGFCU is currently seeking a Branch Supervisor who will be responsible for providing leadership at our Linthicum Heights, MD branch. Under the direction of the Regional Branch Manger, the Branch Supervisor will be responsible for leading, directing, organizing and overseeing the branch's operations, member service and sales activities.

With a committed focus on delivering high quality member service, the Branch Supervisor must bring strong leadership and the ability to develop and implement successful strategies to further grow branch service and sales levels. The preferred candidate will be an innovative leader with the capability of improving processes and staff performance to enhance member service.

This position is a member of the Management Team and requires a results-oriented leader who works well in a collaborative environment. The successful candidate must have strong written and verbal communication skills with a level of comfort speaking to front-line staff, as well as all levels of Credit Union management. Proven problem-solving and analytic capabilities in a credit union environment are essential.

Requirements

• Qualified candidates must hold a High School Diploma or GED, however, a bachelor's degree is preferred.
• This position requires qualified candidate's to have a minimum of 3 years of previous supervisory experience, preferably with a CU/bank, and the ability to resolve non-routine member inquiries.
• The successful candidate will have exemplary communication and organizational skills, and at a minimum possess intermediate level computer skills.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Branch Supervisor- $28.70/hr - $40.17/hr

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

For consideration, please submit a resume to HR@ngfcu.us.

Location: Gardena, CA/ Palmdale, CA/ Linthicum Heights, MD

Summary of Primary Functions

NGFCU is currently seeking a Call Center Representative I/II in its Gardena, CA, Palmdale, CA, and Linthicum Heights, MD locations. The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures.

Requirements

• Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions.
• Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products.
• This position requires a results oriented and motivated individual.
• The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels.
• The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Call Center Representative I: $19.30 - $27.02
Call Center Representative II: $20.75- $29.05

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

For consideration, please submit a resume to HR@ngfcu.us.

Location: Remote

Summary of Primary Functions

The Chief Compliance Officer (CCO) is the primary point of responsibility for Credit Union compliance with all applicable laws and regulations and provides strategic leadership for all facets of organizational compliance. The CCO also serves as the BSA Compliance Officer (BSACO) and directly manages fraud prevention and detection.

The CCO creates, reviews, and maintains policies and procedures to ensure all compliance requirements are established and functioning properly. The CCO reviews documents, forms, disclosures, and online materials created by operational organizations for compliance with laws, regulations, policies, and procedures. The CCO assists operations with transactions/member requests that require specialized compliance expertise. The CCO designs training programs and materials and delivers training to the operational departments on compliance issues and upcoming or potential regulatory changes. The CCO designs and administers testing strategies and methodologies to evaluate institutional compliance with requirements. The CCO maintains a network of compliance resources. The CCO is a subject matter expert in laws and regulations concerned with financial services institutions. As a member of the Executive Team, the CCO is a key leader within the Credit Union organization.

Requirements

• Bachelor’s degree required.
• Graduate degree in business or related field preferred but not required.
• Compliance certification by a national professional organization, such as CUNA’s CUCE or NAFCU’s NCCO designations preferred but not required.
• Must have ten (10) or more years related experience in compliance within financial services, including at least two (2) years in a leadership role in a compliance function.
• Must be an expert in BSA and AML compliance and related disciplines.
• Exceptional written and verbal communication skills with the ability to interface with departmental and senior executives as well as all levels of staff throughout the organization, and to draft policies, procedures, training, and presentation materials.
• Collaborative problem-solver with strong research skills and attention to detail.
• Expert knowledge in credit union laws, regulations and standard policies required.
• Must have a working knowledge of Microsoft Office, BSA/AML systems, and experience with core, loan origination, servicing, and collections systems.
• Ability to make sound decisions in a dynamic environment with reasonable foresight as to outcomes.
• Ability to comprehend and evaluate technical and legal language.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Chief Compliance Officer: $137,003 - $205,505

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

For consideration, please submit a resume to HR@ngfcu.us

Location: Gardena, California 

Summary of Primary Functions

Responsible for performing collection activities on delinquent first mortgage loans. Follows up on problem accounts from preliminary phone calls through foreclosure as necessary. Under direction from management will also support the Collection department with mitigating losses of our consumer loans by collecting payments and coordinating payment arrangements while providing superior member service to enhance member relationships. Will perform tasks within established department policies and procedures to assure delinquency ratio is within parameters established by credit union Board of Directors. Make recommendations in response to member inquiries and discrepancies. Complete documentation for special payment arrangements and arrears Perform and document the collection activity on past due accounts, negative shares, and over-the-limit accounts. Document processing and data quality concerns for department and management review. Responsible for staying current with all applicable policies and procedures.

Requirements

• High school graduate or equivalent.
• 5-7 year’s Collections experience with at last 2 years’ experience collecting on first mortgage loans within a financial institution.
• Expert analytical and organizational skills.
• Demonstrates exemplary member service skills and an ability to handle multiple tasks.
• Expert knowledge of collection operations, including, but not limited to, member resolution, account documentation, and foreclosure.
• Advanced knowledge of Fair Debt Collection and Fannie Mae guidelines, applicable laws and regulations, and credit union policies and procedures.
• Experience in mortgage collections, mortgage loss mitigation, delinquent Fannie Mae reporting and claims.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Collector II: $23.84/hr - $33.37/hr

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

For consideration, please submit a resume and a cover letter to HR@ngfcu.us

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Location: Remote

As a Data Analyst you will be responsible for collaborating with leadership to identify data analytics opportunities, and to design, develop and deliver reports, dashboards and analytical projects. You will design innovative analytic approaches to test hypotheses, extract actionable insights by identifying patterns in structured and unstructured data, and develop recommendations to drive business performance. You will be instrumental in leading the use of analytics as a critical value driver across our organization.

Position Requirements

• Bachelor’s Degree from a four-year college or university; or ten (10) years of progressive experience with the implementation, operation, programming and development of data and business intelligence solutions, or an equivalent in a related field, or the equivalent combination of training, education and experience.
• Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, related analytical tools and programming languages. Extensive experience in problem resolution including determining root cause, scope and scale of issues. Experience working in an Agile development and project management environment.
• Advanced skill interpreting, extrapolating, interpolating data and SQL skills. Understanding and communicating data presented in models, charts, and tables and transforming it into a format that is useful to the business and aids effective decision making.
• Knowledge of various data structures and the ability to manipulate data within visualization tools such as Tableau, Oracle BI, or Microsoft Power BI. Data warehousing, data cleaning, and other analytical techniques required for data usage.
• Effective skill in the use of measurement and statistical practices to analyze current and historical data to make predictions, identify risks, and opportunities enabling better decisions on planned/future events. Knowledge of the process of sourcing raw data and cleansing techniques.

Compensation and job title is commensurate with experience under the following pay ranges:
Data Analyst I: $71,458 - $107,187
Data Analyst II: $79,496 - $119,244

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

For consideration, please submit a resume to HR@ngfcu.us

Location: Remote

As a Data Scientist you will apply your skills in programming, modeling, AI and machine learning to cutting-edge problem-solving in financial services using predictive and prescriptive analytics. You will work to develop the right set of questions and hypotheses, using the appropriate tools and skills to derive the best information to address both internal and external customer needs.

Our preferred candidate will bring technical expertise in data science, forecasting, and optimization methods and experience with implementation of ML. With a focus on developing and delivering machine learning and time series models and optimization solutions that drive business optimization, operational efficiency, and innovation.

The scope of work will be central to critical aspects of the credit union’s success, such as optimizing member engagement; evaluating credit risk, underwriting practices and product pricing; predicting delinquencies; targeted marketing; providing early warning signs of member attrition and actions needed; and developing or evaluating new techniques to serve the membership.

Position Requirements

• 5+ years business and/or academic experience working with and analyzing large data sets to solve problems with demonstrated independent project responsibility.
• A PhD or MS in a quantitative field (e.g., Economics, Statistics, Engineering, Natural Sciences, Operations Research, Computer Science, Software Engineering).
• Expert knowledge of a scientific computing language (Python) and SQL.
• Experience with the AZURE ML and AWS ML is a plus but not required.
• Strong knowledge of statistics, machine learning and optimization.
• Demonstrated track record of identifying, scoping and carrying out complex data science projects with cross-functional collaboration and quantified results.
• Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner.
• A desire to change the financial world for the better and a real desire to help people find success in life and finances.
• A strong desire to have fun working on very challenging problems. We have a highly collaborative culture of curiosity and celebrating each other's insights and achievements!

Compensation is commensurate with experience under the following pay range:
Data Scientist: $99,187 - $148,780

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

For consideration, please submit a resume to HR@ngfcu.us

Location: Gardena, California

Summary of Primary Functions

Under direction will provide day to day staff support and supervision for Dental Service Center operations including, but not limited to, planning, and organizing the flow of work and assigning work to the Dental Service Center staff. Manages Dental Service Center accounting and insurance operating systems. Responsible for employee training relating to current dental and vision programs and call center policies and procedures. Performs a variety of accounting duties of intermediate complexity in compliance with existing procedures, methods, and systems and in accordance with Generally Accepted Accounting Principles (GAAP). Receives, sorts, and proofs Dental Service Center documents, posts appropriate entries to ledger accounts (QuickBooks) & InsureCert Operating System, prepares and has a full understanding of applicable reports, financial statements, and reconciliations; and performs other accounting and clerical duties as assigned. Responsible for coordination and maintenance of department procedures, compiling statistical data, and monthly dental and vision activity reports and financial reports. Interfaces with 3rd party providers. Responsible for staying current with all applicable policies and procedures. Responsible for the growth and success of the department partnering with branches and business development, being creative to generate new business.

Position Requirements

• Qualified candidates must hold an associate’s degree or equivalent education.
• This position requires qualified candidates to have a minimum of 3 years of previous experience, preferably with a credit union and/or financial Institution experience, or experience within the insurance industry.
• Experience in supporting members and team members in a call center environment.
• The successful candidate will have exemplary communication and organizational skills.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Dental Service Center Supervisor: $28.70/hr - $40.17/hr

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Management reserves the right to change this position summary at any time according to business needs.

For consideration, please submit a resume and cover letter to Recruitment@ngfcu.us
Provide a written response to the following questions:

• Why are you interested in the position?
• How does your professional experience make you an ideal candidate for this position?

Location: Remote

Summary of Primary Functions

The Fraud Manager is the key credit union focal point for all aspects of fraud prevention, detection, and investigation. Applying a holistic approach across the credit union, the Fraud Manager will collaborate with key individuals and functions to ensure a robust fraud posture. The Fraud Manager will analyze existing controls and procedures to evaluate opportunities for improvement and will investigate and analyze successful and attempted fraud to determine whether procedural or systemic enhancements are required to minimize recurrence.

The Fraud Manager will oversee staff and systems to detect and identify fraud attempts and implement procedural safeguards to minimize losses. The Fraud Manager will evaluate fraud cases to assess liability pursuant to law and regulations. The Fraud Manager will develop and maintain comprehensive reporting on losses and attempts by fraud type, monitor trends in credit union experience, and maintain awareness of evolving frauds arising across the industry. The Fraud Manager will communicate across the credit union to ensure awareness of fraud types and proper procedures and perform training on new procedures or systems. The Fraud Manager will ensure recommended controls and procedures are implemented and maintained.

Requirements

• Bachelor’s degree required.
• Must have ten (10) or more years related experience in addressing fraud at a credit union or other financial institution.
• Must have working knowledge of relevant credit union systems.
• Strong written and verbal communication skills required including the ability to interface effectively with all levels of management and staff, as well as to draft policies, procedures, training, and presentation materials.
• Collaborative problem-solver with attention to detail.
• Must have a passion for the field and have, or be interested in developing, a network of industry colleagues with expertise in approaches to fraud.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Fraud Manager: $79,796 - $119,244

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

For consideration, please submit a resume to HR@ngfcu.us.

Location: Redondo Beach, California

Summary of Primary Functions

Under supervision will be responsible for the promotion of credit union products and services to members either on the telephone or in person. Provides counsel to new and existing members in regards to the various credit union services with an emphasis on all current promotions. Performs assigned member transactions as required. Depending on location and branch volume, may be required to support other departments as needed up to 75% of the time, including but not limited to inbound and outbound member service phone calls.

Requirements

• High school graduate or equivalent
• One to three year’s of experience within a financial institution with demonstrated success opening new accounts, delivering excellent member service, and processing and funding consumer loans
• Advanced knowledge of credit union products and services
• Ability to manage the workflow under minimal supervision
• Effective organizational and communication skills, with an emphasis on professionalism and delivering a high quality of member service
• Must have a working knowledge of Microsoft Word and advanced knowledge of the credit union’s core system

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
MSR I: $19.30/hr - $27.02/hr
MSR II: $20.75/hr - $29.05/hr

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

For consideration, please submit a resume to HR@ngfcu.us.

Location: TBD

Summary of Primary Functions

The MSC supervisor is responsible for overseeing the daily operations of the MSC Team and staying current with all applicable credit union policies and procedures. Primarily responsible for maintaining compliant processing of Deceased accounts, IRA accounts/transactions, Wire Transfers, New Accounts, account maintenance, managing various member communication queues and managing annual escheatment requirements. The MSC Supervisor is responsible for setting goals and coaching employees to ensure appropriate service levels are met.

Requirements

• Qualified candidates must hold a High School Diploma or GED.
• This position requires qualified candidate's to have a minimum of 2 years of previous supervisory experience in a financial industry, and advanced knowledge of teller transactions, new accounts, deceased accounts, IRA products, escheatment processing and IRS tax forms.
• The successful candidate will have exemplary communication and organizational skills.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
MSC Supervisor: $28.70/hr - $40.17/hr

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

For consideration, please submit a resume to HR@ngfcu.us.

Location: Palmdale, California

Summary of Primary Functions

Under supervision, the Teller will be responsible for the promotion of credit union products and services to members either on the telephone or in person. Provides counsel to new and existing members in regards to the various credit union services with an emphasis on all current promotions. Performs assigned member transactions as required. Depending on location and branch volume, may be required to support other departments as needed up to 75% of the time, including but not limited to inbound and outbound member service phone calls.

Requirements

• High school graduate or equivalent.
• This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries.
• The Teller I/II will be responsible for performing assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, receiving and disbursing funds in accordance with all credit union policies and procedures, processing mail transactions, and processing authorized account changes.
• Successful candidates will have a successful record of accomplishment of working within established guidelines, managing multiple tasks, and consistently attending to defined priorities within each business day.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:

Teller I: $15.28/hr - $21.39/hr

Teller II: $17.75/hr - $24.85/hr

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

For consideration, please submit a resume to HR@ngfcu.us.

Location: West Quest, Maryland

Summary of Primary Functions

Under supervision will be responsible for the promotion of credit union products and services to members either on the telephone or in person. Provides counsel to new and existing members in regards to the various credit union services with an emphasis on all current promotions. Performs assigned member transactions as required. Depending on location and branch volume, may be required to support other departments as needed up to 75% of the time, including but not limited to inbound and outbound member service phone calls.

Requirements

• High school graduate or equivalent.
• This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries.
• The Teller I/II will be responsible for performing assigned teller tasks associated with the processing of member transactions as required.
• These transactions include, but are not limited to, receiving and disbursing funds in accordance with all credit union policies and procedures, processing mail transactions, and processing authorized account changes.
• Successful candidates will have a successful record of accomplishment of working within established guidelines, managing multiple tasks, and consistently attending to defined priorities within each business day.

Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Teller I: $15.28/hr - $21.39/hr
Teller II: $17.75/hr- $24.85/hr

Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

NGFCU is an Equal Opportunity Employer

For consideration, please submit a resume to HR@ngfcu.us.