NGFCU Career Opportunities
Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams—and it all starts with our employees.
Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Our award-winning Diversity, Equity, and Inclusion Program fosters a culture in which our employees are heard, valued, and are put in positions where they can thrive and succeed.
Care, Integrity, Respect, Quality and Leadership are the values that underline everything we do. Our team must embody these core values to provide our members the best-in-class service they have come to expect, and in turn, we focus on keeping our employees happy and here for the long-term. Our total compensation program focuses on providing work-life balance and supporting the overall needs of our team.
Salary and Perks
- Competitive base salary structure
- Generous incentive opportunities
- Employer matching 401k plan
Health and Welfare
- Medical insurance plans including HMO and PPO options
- Dental and Vision Plan options
- Flexible Spending Account options
- Company-paid Life Insurance
- Short and Long-Term Disability Plan
- Generous Paid Time Off and Paid Sick Leave Program
- Average of eight paid holidays per year
If you're interested in joining the NGFCU crew, please review these current openings and apply.
Open Positions
Multiple Locations
Description
NGFCU is currently seeking a creative and innovative Business Development/Branch Operations Specialist for various locations including Baltimore, MD and Huntsville, AL. The Business Development/Branch Operations Specialist will be responsible for the promotion of credit union products and services to members by leading webinars and monthly virtual events, by telephone, in-branch, or while representing the credit union at various community and sponsor events. Other responsibilities include, but are not limited to, providing counsel to new and existing members regarding to the various credit union services and investment opportunities available, assist members with opening new accounts (Regular Shares, Share Draft, Money Market, Term Accounts, IRAs, etc.) and submitting loan applications. The Business Development/Branch Operations Specialist will cultivate new and maintain existing relationships for all facets of the sponsor organizations and their affiliates.
Requirements
With a committed focus on delivering high quality member service, the candidate must bring a strong work ethic and the ability to develop strong relationships with members and sponsor representatives to further grow branch service and sales levels. The successful candidate must have strong verbal communication skills with a level of comfort speaking to members and coworkers.
This position requires a result oriented and highly self-motivated individual, with the ability to effectively prioritize time and responsibilities. The candidate must have proven customer service and cash handling experience, and analytic capabilities with an attention to detail in processing member transactions and loan applications. The successful candidate will have exemplary organizational skills and possess intermediate MS skills with strong PowerPoint skills.
Our preferred candidate will have prior experience working at a member service level in a credit union environment, with some experience processing consumer loan applications. Must feel comfortable hosting virtual meetings and leading webinars for large groups.
This position requires qualified candidates to have a minimum of 2 years of previous member service experience with a Credit Union or bank, and the ability to resolve routine member inquiries. The candidate requires the ability to travel locally, and non-locally, up to 50% of the time, with a valid driver’s license and reliable transportation available for use in accomplishing job requirements.
Qualified candidates must hold a High School Diploma or GED.
Proof of full vaccination for COVID-19 may be required as NGFCU is located on Federal Contractor sites.
For consideration, please submit a resume to HR@ngfcu.us.
NGFCU is an Equal Opportunity Employer
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.
NGFCU is currently seeking a Call Center Representative I in its Gardena, CA, or Palmdale, CA, or Linthicum Heights, MD offices. The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures.
Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions. Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products.
With a committed focus on delivering a high quality of member service, the Call Center Representative must bring a strong work ethic and the ability to develop strong, professional relationships with internal and external members. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.
This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries.
If you are interested in joining the NGFCU team please submit a resume and a cover letter to recruit.memberops.cc@ngfcu.us describing why you are interested in the position, the skills you have related to the position, and why you feel you are a strongly qualified candidate.
NGFCU is an Equal Opportunity Employer
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
As a Data Analyst you will be responsible for collaborating with leadership to identify data analytics opportunities, and to design, develop and deliver reports, dashboards and analytical projects. You will design innovative analytic approaches to test hypotheses, extract actionable insights by identifying patterns in structured and unstructured data, and develop recommendations to drive business performance. You will be instrumental in leading the use of analytics as a critical value driver across our organization.
Requirements
- Bachelor’s Degree from a four-year college or university; or ten (10) years of progressive experience with the implementation, operation, programming and development of data and business intelligence solutions, or an equivalent in a related field, or the equivalent combination of training, education and experience.
- Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, related analytical tools and programming languages. Extensive experience in problem resolution including determining root cause, scope and scale of issues. Experience working in an Agile development and project management environment.
- Advanced skill interpreting, extrapolating, interpolating data and SQL skills. Understanding and communicating data presented in models, charts, and tables and transforming it into a format that is useful to the business and aids effective decision making.
- Knowledge of various data structures and the ability to manipulate data within visualization tools such as Tableau, Oracle BI, or Microsoft Power BI. Data warehousing, data cleaning, and other analytical techniques required for data usage.
- Effective skill in the use of measurement and statistical practices to analyze current and historical data to make predictions, identify risks, and opportunities enabling better decisions on planned/future events. Knowledge of the process of sourcing raw data and cleansing techniques.
Responsibilities
- Develop dashboards and KPIs for various departments within the organization. Develop new and/or modify existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements.
- Analyze and summarize business operations, customer and/or economic data in order to improve business intelligence, optimize operating effectiveness and predict business outcomes.
- Evaluate and define functional requirements for data analytics and business intelligence (BI) solutions.
- Design data models and architecture to facilitate the extraction, transformation and loading of large data sets into destination applications to meet business objectives.
- Retrieve, analyze and validate data and test accuracy of reported results.
- Work directly with project leads to understand requirements and propose key analytics solutions to drive effective decision-making and influence business objectives.
- Produce actionable reports that demonstrate key performance indicators, identify areas of improvement for current operations, and show root cause analysis of problems.
- Identify trends and patterns in business data; create data visualizations to support business decision making.
Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.
For consideration, please submit a resume and to recruit.it@ngfcu.us
NGFCU is an Equal Opportunity Employer
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
As a Data Scientist you will apply your skills in programming, modeling, AI and machine learning to cutting-edge problem-solving in financial services using predictive and prescriptive analytics. You will work to develop the right set of questions and hypotheses, using the appropriate tools and skills to derive the best information to address both internal and external customer needs.
You will bring technical expertise in data science, forecasting, and optimization methods and experience with implementation of ML. You will focus on developing and delivering machine learning and time series models and optimization solutions that drive business optimization, operational efficiency, and innovation.
The scope of work will be central to critical aspects of the credit union’s success, such as optimizing member engagement; evaluating credit risk, underwriting practices and product pricing; predicting delinquencies; targeted marketing; providing early warning signs of member attrition and actions needed; and developing or evaluating new techniques to serve the membership.
Requirements
- 5+ years business and/or academic experience working with and analyzing large data sets to solve problems with demonstrated independent project responsibility.
- A PhD or MS in a quantitative field (e.g., Economics, Statistics, Engineering, Natural Sciences, Operations Research, Computer Science, Software Engineering).
- Expert knowledge of a scientific computing language (Python) and SQL.
- Experience with the AZURE ML and AWS ML is a plus but not required.
- Strong knowledge of statistics, machine learning and optimization.
- Demonstrated track record of identifying, scoping and carrying out complex data science projects with cross-functional collaboration and quantified results.
- Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner.
- A desire to change the financial world for the better and a real desire to help people find success in life and finances.
- A strong desire to have fun working on very challenging problems. We have a highly collaborative culture of curiosity and celebrating each other's insights and achievements!
Responsibilities
- Partner with key business stakeholders to develop ML/AI strategy and roadmap and develop and execute plans to deliver business results.
- Build production machine learning models for our core business; your models will be the basis for lending decisions, product personalization, and marketing strategy
- Work closely with the Business Development, Branch Operations, Finance, Marketing, and Member Experience teams to shape the future of our products using scientific rigor to build solutions.
- Design, implement, productionize and deploy innovative data science solutions to bring to life data-driven decisions at scale
- Drive the development and inclusion of new innovative data sources and features, and refine existing data sources and features
- Uncover psychological and behavioral markers of positive financial outcomes to help educate members, facilitate positive habit formation, and increase the utility of our products and services.
- Communicate your results, analyses, and findings by incorporating them into a larger story, rather than just reporting data and metrics.
- Be a thought pioneer in new and ongoing directions of scientific research and implementation at the company level.
- Assists with more complex strategic credit risk analysis for the credit union's lending portfolio.
Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.
For consideration, please submit a resume and to recruit.it@ngfcu.us
NGFCU is an Equal Opportunity Employer
The Digital Branch Manager is responsible for executing the Credit Union’s strategic initiatives in the area of new Memberships and additional accounts opened through the Digital Channel/Online Account Opening (currently known as OAO). This individual will work strategically with the Regional Manager and the Dime Committee to achieve alignment with the CUs strategic digital goals. The Digital Branch Manager is responsible for holding their team accountable for all aspects of the OAO Member Experience by leading, coaching, motivating, and developing skills of direct reports. The Digital Branch Manager is also responsible for the technical management and vendor relationships related to Online Account Opening.
Requirements
- This position is a member of the Management Team and requires a results-oriented leader who works well independently, and in a collaborative environment. The successful candidate must have strong leadership and team-building skills, strong written and verbal communication skills and proven problem-solving and analytic capabilities in a credit union environment. The successful candidate will have exemplary service skills, the ability to lead by example, and must possess a strong level of expertise in Microsoft Office and Outlook.
- You must be a self-motivated and experienced leader with prior management experience within the financial services industry. Our preferred candidate will have experience in managing vendor relationships, project management, and a proven track record of success in developing, motivating, and supporting staff.
- Qualified candidates must have a Bachelor’s Degree and/or completion of a CU management program or equivalent experience. Minimum of 5 years of Management experience, preferably with a credit union or financial institution.
Responsibilities
- With a committed focus on delivering high quality member service, the Digital Branch Manager must bring strong leadership skills, a vision and execution strategy of excellence, and the ability to develop and implement successful strategies to improve the OAO member experience. The preferred candidate will be an innovative leader with the capability of improving processes and staff performance to enhance member service. Successful candidates will be able to lead a team that is excellent at providing quality member service, and promoting our products and services.
- We are interested in candidates that are proactive, innovative thinkers. Highly motivated team members that possess a strong desire to assist our members with financial guidance in a positive and professional manner.
Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.
For consideration, please submit a resume and a cover letter to HR@ngfcu.us.
NGFCU is an Equal Opportunity Employer
The Regional Manager is responsible for executing the Credit Union’s strategic initiatives through the oversite of a regional group of branches. They are responsible for holding their team accountable for achieving regional productivity goals by leading, coaching, motivating, and developing leadership skills of direct reports. The Regional Manager is also responsible for staffing, branch performance, ensuring operational excellence and regulatory compliance. This job requires travel and time spent in the field.
Requirements
- This position is a member of the Management Team and requires a results-oriented leader who works well independently, and in a collaborative environment. The successful candidate must have strong leadership and team-building skills, strong written and verbal communication skills, and proven problem-solving and analytic capabilities in a credit union environment. The successful candidate will have exemplary service skills, the ability to lead by example, and must possess a strong level of expertise in Microsoft Office and Outlook.
- You must be a self-motivated and experienced leader with prior management experience within the financial services industry. Our preferred candidate will have prior experience in credit union branch operations and consumer lending with a proven track record of success in developing, motivating, and supporting staff.
- Qualified candidates must have a bachelor’s degree and/or completion of a CU management program or equivalent experience. Minimum of 7 years of credit union or financial institution preferred.
Responsibilities
- The Regional Manager must exhibit strong leadership skills, a vision and execution strategy of excellence, and the ability to develop and implement successful strategies to further grow branch service and sales levels. The preferred candidate will be an innovative leader with the capability of improving processes and staff performance to enhance member service. Successful candidates can demonstrate strong verbal/ written communication skills and has the ability to analyze and report progress in relation to exceeding branch growth targets. This will be accomplished through planning, leading, directing, organizing, and overseeing branch operations in California.
- We are interested in candidates that are proactive, innovative thinkers that have the desire to provide excellent service to both members and team members.
Compensation is commensurate with experience. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, AD&D, and a 401(k) profit sharing plan with employer matching.
For consideration, please submit a resume and a cover letter to HR@ngfcu.us.
NGFCU is an Equal Opportunity Employer
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Location: Mulitple Locations
Description
NGFCU is currently seeking to hire Tellers I/II or MSR I/II in its several NGFCU branches including the beautiful Southbay area of Los Angeles, San Diego, Chandler, AZ, Baltimore, MD, Utah, Aurora, CO, Huntsville, AL and Rolling Meadows, IL. In either the Teller or MSR role, you will be responsible for performing assigned teller tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, receiving and disbursing funds in accordance with all credit union policies and procedures, processing mail transactions, and processing authorized account changes. Candidates must be able to balance a cash drawer within established guidelines and maintain an organized work environment and accurate records of all transactions.
Requirements
Successful candidates will have a successful record of accomplishment of working within established guidelines, managing multiple tasks and consistently attending to defined priorities within each business day. Will also counsel to new and existing members in regard to the various credit union services and investment opportunities available, with an emphasis on current promotions.
With a committed focus on delivering high quality member service, you must bring a strong work ethic, strong analytical skills and the ability to develop strong relationships with internal and external members.
This position requires qualified candidates to have a minimum of 2-3 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The successful candidate will have exemplary organizational skills and possess intermediate level computer skills.
Qualified candidates must hold a High School Diploma or GED.
Proof of full vaccination for COVID-19 may be required as NGFCU is located on Federal Contractor sites.
For consideration, please submit a resume and a cover letter to HR@ngfcu.us
NGFCU is an Equal Opportunity Employer
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.