Send and Receive Money with Zelle®
|Send money directly from your account to theirs — typically in minutes.1||Send or receive money right from NGFCU mobile banking app.||Send money to almost anyone you know and trust2 using just an email address or U.S. mobile phone number.|
WHAT IS ZELLE®?
Download the NGFCU mobile banking app
Enroll today and send money to friends and family:
- Log in to the NGFCU mobile banking app.
- Select "Send money with Zelle®.
- Enroll your U.S. mobile number or email address.
- You're ready to start sending and receiving money with Zelle®.
Yes! They will receive a notification via email or text message.
If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither NGFCU nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Zelle® is a fast, safe and easy way to send money directly between almost any financial institution accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.
You can send money to friends, family and others you trust2.
Since money is sent directly from your account to another person's account within minutes1, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile phone number.
You can send, request, or receive money with Zelle®. To get started, log into your NGFCU mobile banking app and select "Send Money with Zelle®". Following the prompts, enter the information requested, accept the terms and conditions, and you're ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile phone number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes1.
To request money using Zelle®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"3.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your NGFCU account, typically within minutes1.
If you have not yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select your bank or credit union's name.
- Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification -- you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.
Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor2.
Since money is sent directly from your NGFCU account to another person's financial institution account within minutes1, Zelle® should only be used to send money to people you trust.
Neither Northrop Grumman Federal Credit Union, nor Zelle®, offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.
It's easy – Zelle® is already available in your NGFCU mobile banking app! Check your app and follow a few simple steps to enroll with Zelle® today.
When you enroll with Zelle® through your banking app, your name, your financial institution's name, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared -- those stay with your bank or credit union). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its "directory" and notifies your financial institution of the incoming payment. Your bank or credit union then directs the payment into your account, all while keeping your sensitive account details private.
In order to use Zelle®, the sender and recipient's financial institution accounts must be based in the U.S.
Keeping your money and information safe is a top priority. When you use Zelle® within your NGFCU mobile banking app, your information is protected with the same technology we use to keep your NGFCU account safe.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union.
If you would like to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled with Zelle®, simply click "Transfer" when prompted during the Zelle® enrollment process and confirm your desired changes.
Once you transfer your email address or U.S. mobile phone number, it will be connected to your account at the financial institution you selected and you can start sending and receiving money with Zelle® right away.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your NGFCU mobile banking app using just their email address or U.S. mobile number.
Neither NGFCU, nor Zelle®, offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you've used the correct email address or U.S. mobile number when sending money.
If your recipient isn't enrolled with Zelle®, they'll get an email or text notification letting them know that money is waiting for them. They'll be prompted to enroll to receive the money you sent.
If your recipient doesn't enroll, they won't receive the money. The payment will expire in 14 days and the money will go back into your account.
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient's bank or credit union isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their financial institution account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, call our member support team at 800-633-2848 team so we can help you.
Money sent with Zelle® is typically available to an enrolled recipient within minutes1.
If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes1.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Call our member support team at 800-633-2848 so we can help you.
Yes. If you’re an existing Zelle® user and you want to continue receiving and sending money at your other bank or credit union, you should use a different email address to enroll with Zelle® at NGFCU. For instance, if you already use Zelle® at another institution using your US mobile number, you could enroll with Zelle® at NGFCU using your email address. If you only want to use Zelle® with NGFCU, and you’re already enrolled with Zelle® at another bank, when you enroll with Zelle® at NGFCU, you will have the option to transfer your existing email from that bank.
1 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
2 Must have a bank or credit union account in the U.S. to use Zelle®.
3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.