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Servicemembers Civil Relief Act

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Home > Borrow > Servicemembers Civil Relief Act

Protecting our heroes who protect us

SCRA offers financial protection benefits, so you don’t have to worry when you're away.

What is the SCRA?

The Servicemembers Civil Relief Act (SCRA) is designed to protect members of the U.S. Armed Forces from unfair enforcement of certain civil obligations so they can better focus their attention and energy to national defense.

Key features of the SCRA include a 6% interest rate cap on loans initiated prior to active duty, and protections for foreclosures, liens, and certain legal proceedings.

Covered individuals:
If you fall within any of these categories you may qualify for SCRA benefits. 

Which of my accounts are eligible?

How do I invoke SCRA?

Please complete the below online form to submit it to the NGFCU Loan Servicing Department. Or, you can download and print a hard copy to submit it by mail or at a branch:

NGFCU Attn: Loan Servicing
PO Box 47009
Gardena, CA 90247-6809

Find the nearest NGFCU branch to you.

**NGFCU’s Loan Servicing Department needs a copy of the original Active-Duty Orders**

We will review the information provided and will contact you should additional documentation be required to assist you with your request for SCRA benefits.

Please allow up to 30 days for us to process your request.

Questions? Please email us at loanservices@ngfcu.us or call 800.633.2848.

* Required Fields

SCRA Benefits Form

To submit a request for SCRA benefits, please complete the information below.
Date Orders Issued:
 /   / 
Active-Duty Start Date:
 /   / 
Active-Duty Release Date:
 /   / 
Security Code:

*National Guard may be eligible for SCRA benefits when the service is commissioned by the President or the Department of Defense in response to a federally-funded and President-declared emergency that lasts for more than 30 consecutive days.


Important Numbers

Member Services: 800.633.2848 (available 24/7)

Credit & Debit Card Member Services: 800.633.2848 ext 4856 (available 24/7)

Credit Card Lost or Stolen: 866.839.3485
For International Calls: 727.570.4881

Debit Card Lost or Stolen: 800.754.4128
For International Calls: 727.227.9012

Credit Card Activation: 800.456.6870

Debit Card Activation: 855.485.7043

Members traveling or who reside outside of the US: 727.227.2447

Routing #322276088