Frequently Asked Questions

The new digital banking will be available Spring 2026!

For your security and protection, your password should meet the standard minimum requirements. Upon first login, you will be prompted to review and update your password, though you may elect to keep your current one if it meets the requirements.

To use the mobile app, you will need to download the new app to your device from the App Store^® or Google Play^®.

• Android users must download the new app from Google Play^®.
• iOS users will receive an automatic update. If there is a delay, you can manually download the new app from the App Store^®.

To log into online banking, you will need to use the log in box on the ngfcu.us homepage.

We've redesigned our digital banking to make your financial life easier with a fresh, easy-to-use interface. You'll enjoy a consistent experience whether you're online or on your mobile device, along with new features that allow you to personalize your banking and more self-service capabilities.

Upon first login, you will be prompted to review and update your password, though you may elect to keep your current one if it meets the requirements.

• If you ever forget your credentials, just click "Forgot Password or Username" in the app or online login area.

Remember to use the mobile app, download it from the App Store^® or Google Play^®.

• Android users must download the new app from Google Play^®.
• iOS users will generally receive an automatic update. If there is a delay, you may manually download the new app from the App Store^®.

To log into online banking, please use the dedicated login box located on the ngfcu.us homepage.

No. Past secure messages will not be transferred to the new system.

Please ensure you read, save, and take any necessary action on your existing messages before the cut-off: Spring 2026. Stay Tuned. 

We’re here to help you with whatever questions you have. You can call us 800.633.2848 or DigitalSupport@ngfcu.us.

You can easily sign up for the new digital banking on a computer or mobile device with the new app. Simply click “Enroll in Online Banking” in the login area and follow the steps to complete your enrollment.

The new online banking works on the two most recent versions of Chrome, Safari, Firefox, and Edge browsers. The mobile app is available on Apple^® and Android^® devices using one of the two most recent operating systems.

Yes, the following features have been retired:

• Money Desktop
• Cardlytics

If you don’t remember your password or username, simply click “Forgot Password or Username” on the login screen online or in the app.

For your security and protection, your password should meet the standard minimum requirements. Upon first login, you will be prompted to review and update your password, though you may elect to keep your current one if it meets the requirements.

Yes, joint owners can log in exactly as they have always done, using their existing account credentials.

No. You'll be able to view all accounts you have ownership of using just one single login.

Yes. After you log into the new digital banking, you are able to change your username or password under Settings. If you forgot your username or password, you can also click “Forgot Password or Username” on the login screen online or in the app.

Utilizing a strong and unique password is important in keeping your digital banking account secure. Avoid using the same password for multiple purposes.

Using multi-factor authentication further secures your account with either phone, text, email or authenticator app codes that must be provided to gain access. NGFCU will never contact you to ask for these secure codes; if you are asked for this information, contact us directly to verify.

After the upgrade, accessing the mobile app requires getting the new version from the App Store^® or Google Play^®.

• Android users must download the new app.
• iOS users will typically receive an automatic update; however, you have the option to manually download the new app from the App Store^® if you encounter a delay.

If your device offers Face or Touch ID, you’ll be asked if you’d like to set this up with the new mobile app.

Yes. You can download the new digital banking app to your tablet or iPad.

Yes, Zelle^® will continue to be available in the new digital banking using the mobile app

Yes. All your payee and payment information will carry over. Please review your Bill Pay settings, just to be sure everything is correct.

You will now be able to see all accounts you have ownership on, including joints, in your Dashboard and Account views. If you do not wish to see these accounts, you can easily hide them from your Dashboard or from your entire digital banking experience (e.g., Transfer and Pay sections).

All your account information will be transferred securely to the new digital banking. Once you log in, you’ll notice a change to the look and feel of your account dashboard.

In the new digital banking, you can find your full account number(s) and NGFCU’s routing number on the Accounts page in the Account Details section.

Yes, most of your scheduled transfers will carry over to the new digital banking system.

• There are two specific exceptions where you may need to make adjustments:
• Semi-Monthly Transfers: Transfers scheduled for dates other than the 1st and the 15th will not convert automatically. To ensure these continue uninterrupted, you have two options:
  • Before the Upgrade: Delete the existing transfer and set it up again as a semi-monthly transfer on the 1st and 15th, or set it up as two separate monthly transfers on your desired dates.
  • After the Upgrade: Set up the transfers again in the new digital banking system.