FAQs
These FAQs cover what you need to know right now before we launch.
We're here for you. Find quick answers and important information about the upgraded digital banking experience.
Getting Started & General Questions
The upgraded digital banking will be available this March!
Desktop: Once we are live, login into online banking by clicking “Online Banking Login” on the top right of the ngfcu.us homepage.
- For your security and protection, your password must meet the standard minimum requirements. Upon first logging in, you will be prompted to review and update your password, though you may elect to keep your current one if it meets the requirements.
Mobile app:
- iOS users will receive an automatic update. If there is a delay, you can manually download the new app from the App Store®.
- Android users must download the new app from Google Play®.
We've redesigned our digital banking to make your financial life easier with a fresh, easy-to-use interface. You'll enjoy a consistent experience whether you're online or on your mobile device, and you will have access to new features that allow you to personalize your banking with more self-service capabilities.
Upon first logging in, you will be prompted to review and update your password, though you may elect to keep your current one if it meets the requirements.
If you ever forget your credentials, just click “Forgot Password or Username” on the login screen online or in the mobile app. You will be asked to verify your identity.
No. Past secure messages will not be transferred to the new system.
The upgraded digital banking works on the two most recent versions of Chrome, Safari, Firefox, and Edge browsers.
The mobile app will be available on Apple® and Android® devices using one of the two most recent operating systems.
We’re here to help you with whatever questions you have.
- Call: 800.633.2848 (Select Option 1, then Option 1 again to reach our Digital Support Team directly.)
- Email: DigitalSupport@ngfcu.us
- Visit Your Local Branch
Login & Security
Yes, joint owners can log in the same way they always have by using their existing account credentials.
No. You'll be able to view all the accounts you have ownership of using just one single login.
Yes. After you log into the upgraded digital banking, you will be able to change your username or password under Settings.
If you forgot your username or password, click “Forgot Password or Username” on the login screen online or in the mobile app. You will be asked to verify your identity.
Utilizing a strong and unique password is important in keeping your digital banking account secure. Avoid using the same password for multiple purposes.
Using multi-factor authentication further secures your account with either phone, text, email or authenticator app codes that must be provided to gain access.
NGFCU will never contact you to ask for these secure codes; if you are asked for this information, contact us directly to verify.
Mobile App & Biometrics
Once the upgrade is live:
- iOS users will receive an automatic update. If there is a delay, you can manually download the new app from the App Store®.
- Android users must download the new app from Google Play®.
If your device offers Face or Touch ID, you’ll be asked if you’d like to set this up within the mobile app.
Yes. Once the upgrade is live, you can download the digital banking app to your tablet or iPad.
Yes, Zelle® will continue to be available in the upgraded digital banking using the mobile app.
Your transaction history will also be available.
Account & Transaction History
Yes. All your payee and payment information will still show in the upgraded digital banking.
Once you log in, you’ll notice a change to the look and feel of your account dashboard, but all your account info will be the same.
Yes, your scheduled transfers will continue in the upgraded digital banking system.