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Member Experience Surveys

Home > About Us > NGFCU News > Member Experience Surveys
Home > About Us > NGFCU News > Member Experience Surveys

NGFCU seeks feedback to continuously enhance the member experience. That’s why we have partnered with industry leading Medallia to help us gather valuable input from you, our member-owners, on an ongoing basis.

Starting August 31, 2022, Medallia will start sending survey invitations via email to some NGFCU members. The email will invite members to click on a link to complete a short online survey.

If you receive an email from Medallia on our behalf, please take a few moments to complete the short survey. Rest assured that you will not be asked for personal or private information, the questions will simply be related to your experience with NGFCU.

Member feedback is of great value to NGFCU, and it will be used to help us provide even better service and solutions in the future. We look forward to receiving input.

Important Numbers

Member Services: 800.633.2848 (available 24/7)

Credit & Debit Card Member Services: 800.633.2848 ext 4856 (available 24/7)

Credit Card Lost or Stolen: 866.839.3485
For International Calls: 727.570.4881

Debit Card Lost or Stolen: 800.754.4128
For International Calls: 727.227.9012

Credit Card Activation: 800.456.6870

Debit Card Activation: 855.485.7043

Members traveling or who reside outside of the US: 727.227.2447

Routing #322276088