Using Remote Deposit on the_Max! eBranch

Frequently Asked Questions

IMPORTANT:

  1. For remote deposit from a scanner equipped computer, you must have Java 6 SE or higher installed on your computer in order for Remote Deposit to operate correctly.
  2. You must have a TWAIN compliant document scanner to deposit checks.
  3. You must have an iPhone, iPad or Android with Internet access and the_Max! app downloaded on your device to access remote deposit from your smart phone.

Q. What is Remote Deposit?
A.
Remote Deposit is a convenient deposit service that allows you to use the_Max! eBranch along with a scanning device at any location with secure Internet access or the_Max! app on your iPhone, iPad or Android phone to make check deposits.

Q. What are the fees for this service?
A.
Remote Deposit is provided to our members free of charge.

Q. What are the benefits of using Remote Deposit?
A.
Remote Deposit makes it unnecessary for you to visit a branch or ATM to deposit checks, so you save time and money. You also enjoy the convenience of making deposits whenever and wherever you choose.

Q. How does Remote Deposit work?
A.
Remote Deposit enables you to deposit checks from your scanner-equipped computer through the_Max! eBranch or on your iPhone, iPad or Android phone using the_Max! app. Depositing checks from a scanner works with common flatbed or all-in-one style scanners and doesn't require any special programs. Click here for detailed instructions.

Q. When are Remote Deposit items processed?
A.
Items received before 3:00 p.m. (pacific) will be posted the same business day. Items received after 3:00 p.m. will be posted the following business day.

Q. Can I view a statement or history of deposits?
A.
Yes. When you are in Remote Deposit, you will see a link "View History" next to the "Tutorial" link at the middle-right of your screen.

Q. Can I print out a copy of a check deposited by Remote Deposit?
A.
Yes, you can print them from your History screen in Remote Deposit up to 60 days from the date of the transaction. Thereafter, you will need to request a copy just like any other deposited item. Double-click on the receipt icon to print a copy of your deposited check.

Q. Do I need to sign an agreement before I can start using Remote Deposit service?
A.
Yes, you must agree to the Terms and Conditions for Remote Deposit that are displayed when you first access the service.

Q. Can I scan a check right away?
A.
Yes, as soon as you access Remote Deposit for the first time, you can scan a check.

Q. How do I log into Remote Deposit?
A.
As soon as you login to the_Max! eBranch or the_Max! mobile app, you have access to Remote Deposit. When you reach your Account Summary page of the_Max! eBranch, you'll find the tab for Remote Deposit in the blue navigation bar near the top of the page. Simply click on the Remote Deposit tab to get started. On the the_Max! app, you will see the deposit check icon on your touch screen.

Q. What types of accounts can I scan deposits into?
A.
You can scan checks into your regular share, holiday club, money market, and share draft accounts only.

Q. Can I still bring checks into a branch office?
A.
Yes. Whether you are registered for the Remote Deposit online service or not, you can make deposits by whatever method is most convenient for you.

Q. What emails should I expect to receive regarding Remote Deposit?
A.
You will receive a welcome email when you first start using Remote Deposit. You will also receive an email if a transaction is refused or has been revised by the Credit Union.

Q. What email address will I see when I receive communications about Remote Deposit?
A.
The sending email address will be: DONOTREPLY@ngfcu.us. For some members, these emails may be filtered into "Junk Mail" or "Spam" folders, so be sure to check those folders periodically.

Q. If I do not receive a confirmation email for the Remote Deposit service, what should I do?
A.
Your email address that we use for Remote Deposit is the same one we use for all email communications to you. Confirm that we have your current email address by looking at the email address at the top left of your Account Summary page in the_Max! eBranch. If that email address is incorrect, you can change it by simply clicking the email address and following the links. You will receive a confirmation by mail that you changed the email address.

Q. What types of checks can I scan for online deposit?
A.
Single-party domestic checks made payable to the owner(s) of your Northrop Grumman Federal Credit Union account.

IMPORTANT NOTE: These items CANNOT be used with Remote Deposit and must be brought to one of our branch offices for negotiation:

  • savings bonds
  • foreign checks
  • third party checks
  • items stamped non-negotiable
  • incomplete checks
  • stale-dated checks (more than 6 months old)
  • post-dated checks (dated for a future day)
  • any checks that contain evidence of alteration to the information
  • checks purporting to be a lottery or prize winning
  • checks previously submitted for deposit

If you have any questions, call us at 800-633-2848, Monday through Friday, 5:00 a.m. to 6:00 p.m. (Pacific), or use secure email within the_Max! eBranch.

Q. How do I get answers to questions about the Remote Deposit service?
A.
Online help screens are available during any Remote Deposit session. You can also call us at 800-633-2848, Monday through Friday, 5:00 a.m. to 6:00 p.m. (Pacific). You can also ask questions through the_Max! eBranch secure email.

Q. How many checks can be included in one deposit?
A.
Only one check can be submitted at a time with Remote Deposit.

Q. Is there a daily limit to the total deposit amount?
A.
Yes. We will not accept more than $20,000 a day per account. Additionally, there is a limit on the availability of deposited funds - typically a 3 business day hold.

Q. Can multiple deposits be submitted during one day?
A.
Yes. You can even have several scanning sessions per day. However, there may be a business day hold placed on all the items deposited that day. If you have any questions about daily limits, please call us at 800-633-2848, Monday through Friday, 5:00 a.m. - 6:00 p.m. (Pacific). You can also ask questions through the_Max! eBranch secure messaging.

Q. How far back can I get copies of the checks I have scanned?
A.
Remote Deposit contains copies of checks scanned over the past 60 days. They are available on your History page. If the check was deposited prior to that, you can request a copy by visiting any of our branch offices, or by calling 800-633-2848.

Q. Will holds be placed on checks submitted through Remote Deposit?
A.
Yes, they may be. All deposits are subject to policies outlined in the Terms and Conditions Applicable to All Accounts.

Q. Can I expect that all checks will scan correctly?
A.
No. Variations in check sizes, colors and designs can impact the readability of a check. If your check does not scan, you will be notified by email and asked to bring the check to one of our branch offices, or mail it with a checking deposit slip to Northrop Grumman Federal Credit Union, Box Number 47009, Gardena, CA 90247-6809. NOTE: It is for this reason that we recommend that you keep your check intact for 45 days after you remote deposit it.

Q. How can I review my online deposit transactions?
A.
By clicking on "View History" while you are in a Remote Deposit session.

Q. What should I do with a check once it has been scanned successfully?
A.
Store it in a secure location for at least 45 days and then destroy it (preferably with a shredding machine.

Q. I made a deposit in the morning and got an overdraft fee that day. Why?
A.
Charges for processed checks are posted all day. If a scanned deposit was included in a batch for a posting time after the debit transaction was presented, the deposit was not yet available to pay the debit transaction, which could result in an overdraft. Debit transactions (debit card, checks, or ACH charges) should not be authorized prior o when you have funds available in your checking account. Charges for processed checks are posted throughout a business day.

Q. I scanned a check, then I received an email instructing me to bring the check to a branch office. Why?
A.
The scanned check was outside the criteria for your account. There can be various reasons for this, but it could be due to the check being illegible. Therefore, the check should be brought to one of our branches.

Q. The amount I entered for a deposit is different from the amount I got credit for. Why?
A.
After reviewing the deposited item, it was determined that the amount entered was different from the legal amount on the check. You should refer to the image on your History page in Remote Deposit to verify this information. If you still have a question, call 800-633-2848 or use secure messaging through the_Max! eBranch.

Q. My transaction says "complete," but I don't have a credit in my account. Why?
A.
Throughout the business day, you can confirm your online deposits by going to the History page in Remote Deposit. "Complete" in the Remote Deposit history indicates that the Credit Union's review of the item has been completed. However, the item may be part of a batch file that has not yet been posted to your account. Deposits that have posted will be in the Transaction History on the_Max! eBranch for the account to which it was deposited.

Q. When I scan a particular check, I can see the check image, but the written information is blank. Why?
A.
Some ink colors are too light for scanners to read. This may also be the result of the check having been written with a gel pen. If you are unable to view the written information on your computer screen, you should bring the check to one of our branch offices. If you submit the item through Remote Deposit, you will receive an email that the check is illegible and needs to be brought into a branch.

Q. I can't see images of checks/receipts. What are the minimum system requirements for Remote Deposit?
A.
The basic equipment specifications for using the online deposit service are:

  • Windows XP, Windows Vista, Windows 7 or MAC OS X
  • Internet Explorer 7 (or later), Firefox 5 (or later) or Safari 3 (or later)
  • High-speed Internet connection
  • TWAIN compliant document scanner
  • Java Se version 6 or higher
  • PC with a minimum 2 Ghz processor, Pentium 3 or better
  • Minimum 512 MB of RAM
  • Norton Security or similar Firewall, Virus, Malware, and Spyware protection

Q. When I enter Remote Deposit, a pop-up screen states the scanner is not present. What does this mean?
A.
If you enter Remote Deposit and your scanner is not detected, Remote Deposit informs you that a scanner is not connected. Therefore, you will be unable to scan and deposit a check. However, you are still able to check your History and view items scanned previously.

Q. My scanner won't work. What should I do?
A.
Due to the wide variety of scanners available, we cannot provide technical support for computer or scanning equipment. You should contact the manufacturer to diagnose your scanning problems.

Q. Can I cancel Remote Deposit?
A.
Cancelling this service is not an option. If you use the_Max! eBranch, this service, like Bill Payer, is available for you to use at your discretion.

Q. Why do I keep getting timed out while I'm in a Remote Deposit session?
A.
You need to change your time out settings through the User Options of the_Max! eBranch.

Q. Once Remote Deposit Opens, all I see is a white box with a red X. Why?
A.
Your version of Java is not current enough to run this application.

  • Click the Start button to access the Control Panel on your computer.
  • Click Add/Remove Programs in Windows XP or Programs in Windows Vista or Windows 7.
  • Locate the icon titled Java. Right click and select Properties. In windows 7, click on the Java icon and select the Java tab and then View. This should show you the version number of Java your computer is currently running. If you have a version less than Java 6 SE, you will need to download a new version from www.java.com.

Q. Why doesn't my scanner appear in the list of available scanners?
A.
Your scanner must have a TWAIN driver loaded on your computer in order to scan a check. If necessary, contact the manufacturer of your scanner.

Q. When I click on the receipt or check image icon, nothing happens. Why?
A.
Your pop-up blockers may prevent the opening of new windows within Remote Deposit. You will need to turn off these blockers in order to view certain links.

Q. Will Remote Deposit work with Windows 7?
A.
Yes, Remote Deposit works with Windows 7.


If you are using a screen reader and need assistance using this website, please call 800-633-2848.

If you are using a screen reader and are having problems using this website, please call 800-633-2848 for assistance.
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